Isaac McClure, MHA
Fitchburg,WI
Summary
Dedicated healthcare professional with a strong track record of success in project management and customer success management. Most recently as an Implementation Director, I led million-dollar-plus software installs for healthcare organizations like Johns Hopkins Medicine, CVS Health, and Geisinger, ensuring on-time, on-budget delivery with high client satisfaction. With expertise in executive relationship management, team leadership, and operational workflow optimization across the healthcare spectrum, I can navigate complex environments to drive impactful outcomes.
Overview
9
9
years of professional experience
Work History
Software Implementation Director
Epic Systems Corp.
08.2021 - 02.2025
- Primary accountable lead ensuring the success of on-time, on-budget execution of 18 Epic installs with budgets ranging from $25k to $1.5m and timelines ranging from 6 months to 2 years, for organizations like Johns Hopkins Medicine, Johns Hopkins Health Plans, Nationwide Children's Hospital, Geisinger, and CVS
- Responsible for the management and coaching of teams of up to 10 direct reports across up to 5 applications throughout each install
- Establish and leverage relationships with C-suite, executive, operational, and IT leadership stakeholders to manage escalations and facilitate issue resolution and risk mitigation
- Build foundational knowledge of workflows across the outpatient, inpatient, specialty, revenue cycle, and health plan operational teams to provide in-depth management and support
- On early adopter projects (e.g., Home Infusion clinicals and revenue cycle), oversee documentation of customer feedback, project issues and resolution plans, and opportunities to improve staffing/resourcing plans to use in process improvement efforts for future implementations
- Identify opportunities for process efficiency and staff augmentation to reduce project timelines to adhere to high-priority deadlines; for example, reducing implementation time from 12 months to 4.5 months for clinical medication therapy management workflows and claims and clinical data integrations from 5 sources for 1.2 million patients
Team Lead
Epic Systems Corp.
07.2021 - 02.2025
- Responsible for the performance and professional growth for 5 direct reports
- Collaborate with reports to understand their strengths, weaknesses, and interests to connect them to customer projects and internal opportunites with when they are most likely to be successful
- Provide frequent in-depth feedback on performance to ensure consistent growth
- Execute performance improvement plans, including those that result in termination/forced departure
Account Executive/"BFF"
Epic Systems Corp.
02.2021 - 02.2025
- Primary accountable lead for long-term success and customer happiness for Evernorth, Cigna's clinical/provider arm
- Collaborate with Cigna, Evernorth, and Epic executive leadership to facilitate sales of products surpassing $1m of licensing and implementation services revenue
- Assist customer IT leadership in identifying opportunities for efficiency or needs for system maintenance staff augmentation to ensure new functionality implementations and long-term maintenance metrics align with organizational goals
Module Success Lead
Epic Systems Corp.
02.2021 - 02.2023
- Accountable owner for quarterly action plans to improve process efficiency and success related to external data integration to facilitate population health interventions and analytics; for example: customer success tracking for patient roster management, new product install success planning and risk mitigation for claims data loader
- Responsible for connecting stakeholders from R&D, technical support, QA, and implementation to ensure sales, install planning, install success, and maintenance success processes to ensure optimal operational outcomes for Epic customers
- Own professional growth and knowledge building of 5-10 workflow success owners under my module's umbrella of responsibility
Software Implementation Manager - Pop. Health
Epic Systems Corp.
04.2018 - 01.2022
- Primary implementer responsible for the success of 8 population health application installs for organizations like NYU Langone Health, Commonspirit Health, and Trinity Health
- Collaborate with operational leads to recommend functionality solutions to improve operational outcomes, using end-to-end workflows incorporating patient stratification based off internal and external data, population-level preventive care workflows, outpatient care management for high-risk patients, and value-based analytics
- Establish best-practice tracking tools for large-scale claims data integration contracts and cost & utilization dashboard metric validation for over 200 payer contracts
Software Implementation Coordinator - Pop. Health
Epic Systems Corp.
06.2017 - 04.2018
- Responsible for day-to-day and week-to-week coordination for 2 population health application implementations for TidalHealth and Lee Health
- Collaborate with customer IT analysts and managers to ensure on-time task completion and high-quality deliverables for population health functions, like roster management, care management workflows, and value-based analytics
Healthcare Project Coordinator
Performance Health Partners
08.2016 - 05.2017
- Responsible for project management, financial projections, human resource management, technology integration and workflows, and business development for startup healthcare consulting firm
- Collaborate with the Secretary of the Louisiana Department of Health and the Louisiana Director of Medicaid, researching modern healthcare payment systems and care delivery methods, aiding the composition of a Request For Information (RFI) from Louisiana Managed Care Organizations, and summarizing responses to RFI in an Excel Spreadsheet
- Provide onsite training for incident and event reporting for 50 attendees using PowerPoint presentations, handing out instructional manuals, and step-by-step guidance regarding platform processes
Directorial Resident
Performance Health Partners
02.2016 - 08.2016
- Analyze gross receipt reports and accounts receivable reports to resolve revenue cycle variances and consolidation of expense reports
- Develop marketing budget and manage business development schedules for 14 professional conferences and aligned marketing and promotional items based off of conference needs
- Effectively manage over 11 projects at a time and collaborate with executive leaders to meet deliverables
Education
Master's Degree - Health Administration (MHA)
Tulane University School of Public Health & Tropical Medicine
New Orleans, LA05-2017
Bachelor's of Science - Publish Health
Tulane University
New Orleans, LA05-2015
Skills
- Executive relationship establishment and management
- Customer success management
- Professional growth management for direct reports
- High-intensity, fast-paced project management
- Budget management
- Population health and value-based care operational expertise
- Epic-certified in Cogito Reporting, EpicCare Ambulatory, EpicCare Link, Healthy Planet/Compass Rose, and MyChart
Timeline
Software Implementation Director
Epic Systems Corp.
08.2021 - 02.2025
Team Lead
Epic Systems Corp.
07.2021 - 02.2025
Account Executive/"BFF"
Epic Systems Corp.
02.2021 - 02.2025
Module Success Lead
Epic Systems Corp.
02.2021 - 02.2023
Software Implementation Manager - Pop. Health
Epic Systems Corp.
04.2018 - 01.2022
Software Implementation Coordinator - Pop. Health
Epic Systems Corp.
06.2017 - 04.2018
Healthcare Project Coordinator
Performance Health Partners
08.2016 - 05.2017
Directorial Resident
Performance Health Partners
02.2016 - 08.2016
Master's Degree - Health Administration (MHA)
Tulane University School of Public Health & Tropical Medicine
Bachelor's of Science - Publish Health
Tulane University
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