Isaak Anderson
Louisville,KY
Summary
Project-oriented systems and operations professional with experience delivering enterprise initiatives from concept through production in warehouse and ERP environments. Proven ability to coordinate cross-functional teams, validate system and process changes, and stabilize high-volume operations under tight deadlines. Brings hands-on enterprise ERP and device deployment experience, with a track record of removing bottlenecks, improving throughput, and supporting multi-site go-lives.
Overview
9
9
years of professional experience
Work History
SAP Super User
Arvato Bertelsmann
Louisville, Kentucky
11.2023 - Current
- Acted as the primary bridge between business operations and IT, leveraging hands-on enterprise system knowledge to translate operational needs into production-ready changes while managing cross-process impacts
- Drove UAT, validation, and production sign-off for process changes, transaction updates, and workflow modifications in collaboration with SAP engineers and operations.
- Supported the SAP ERA go-live for the Meta IBOS client, playing a key role in process stabilization and system validation during and after deployment.
- Owned process documentation and change readiness, creating and maintaining work instructions, and training users on updated workflows.
- Provided multi-site support across all warehouses, including remote support for out-of-state locations, ensuring continuity of mission-critical operations.
- Identified and resolved production blockers through root-cause analysis, including a configuration center issue that increased throughput from approximately 10 units per day to 100 to 150 units per day by redesigning the execution approach.
System Specialist
Arvato Bertelsmann
Louisville, KY
09.2021 - 11.2023
- Led the end-to-end delivery of an enterprise Configuration Center, taking the operation from concept, testing, validation, and full production deployment.
- Defined and refined processes, workflows, and operational standards to ensure consistent, repeatable execution at scale.
- Coordinated hands-on execution while training and enabling staff, creating work instructions, and runbooks to support cross-shift continuity.
- Drove improvements in speed, accuracy, and reliability through extensive testing and iteration prior to, and during, production rollout.
- Managed high-volume delivery, supporting thousands of device configurations per week, and meeting aggressive deadlines, including extended shifts when required.
- Served as a primary technical liaison, collaborating with Microsoft and SAP engineers to resolve issues and align system requirements.
Technical Lead
Arvato Digital Services LLC
Louisville, KY
12.2020 - 09.2021
- Trained employees to effectively refurbish Computers, Laptops, and Mobile Devices using the Blancco Data Erasure and Microsoft Surface Data Erasure softwares.
- Utilized the SAP computer software to take inventory of stock and move units systematically to prepare them for sorting and shipping.
- Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements.
- Oversaw team of 6, driving personnel performance by appraising job results, counseling personnel on needed improvements and enforcing detailed organization processes to increase quality service standards.
- Met environmentally controlled warehouse operational needs through efficient staffing placement and resourcing of materials and equipment.
Merchandise Associate
Home Depot
Louisville, KY
07.2019 - 12.2020
- Provide onsite face to face customer service and support
- Build & Maintain a working knowledge of supported products
- Work with managers and advertising directors to optimize promotions
- Prepare interesting and innovative visual displays to grab customer interest and promote sales
- Maintain neat and clean work area
- Work across multiple departments
Computer Sales Associate
Best Buy Co Inc.
Louisville, KY
03.2019 - 07.2019
- Worked closely with customers to identify business needs, including costs and benefits of implementing computing solutions
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Engaged with customers to effectively build rapport and lasting relationships
- Completed orders through Core Blue system and organized product deliveries to meet customer timetables
- Closed over $100,000 in sales each month, including preparing contracts and processing order forms
Merchandising Associate
Lowe's Home Improvement
Louisville, KY
06.2017 - 03.2019
- Worked closely with managers, suppliers, and buyers to stock retail locations
- Reported potential conflicts or issues to maximize sales and reduce shrink
- Provided positive shopping experience, employing conflict resolution skills when problems arose
- Managed aesthetically pleasing displays to showcase company products and increase sales
Education
High School Diploma -
Pleasure Ridge Park High School
Louisville, KY05.2014
Associate of Arts - Game Design
Jefferson Community And Technical College
Louisville, KY05.2017
Skills
- Project execution and delivery
- Process design and optimization
- Team communication and stakeholder alignment
- User acceptance testing (UAT) and validation
- Change enablement and documentation
- Enterprise systems knowledge (SAP and Windows environments)
- Operational problem solving and root cause analysis
Software Experience
- SAP
- JIRA
- Autodesk Maya
- Apple iOS
- Android OS
- Windows OS
Hobbies and Interests
- Piano
- PC hardware assembly
- 3D Modeling
Timeline
SAP Super User
Arvato Bertelsmann
11.2023 - Current
System Specialist
Arvato Bertelsmann
09.2021 - 11.2023
Technical Lead
Arvato Digital Services LLC
12.2020 - 09.2021
Merchandise Associate
Home Depot
07.2019 - 12.2020
Computer Sales Associate
Best Buy Co Inc.
03.2019 - 07.2019
Merchandising Associate
Lowe's Home Improvement
06.2017 - 03.2019
High School Diploma -
Pleasure Ridge Park High School
Associate of Arts - Game Design
Jefferson Community And Technical College