Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaak Salinas

Falfurrias,TX

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Bank Teller

Greater State Bank
07.2022 - Current
    • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
    • Processed customer transactions promptly, minimizing wait times.
    • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
    • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
    • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
    • Provided customer records, account statements and copies of checks.
    • Counted and packaged currency and coins.
    • Educated customers on use of banking website and mobile apps.
    • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
    • Logged cashier's checks and other transactions to maintain accurate account records.
    • Assisted customers with compromised debit cards and issued new credentials.
    • Placed orders for customer checks and verified starting numbers.
    • Turned in excess cash to maintain drawer security.
    • Removed mutilated currency from circulation.
    • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
    • Disbursed cash and checks accurately while maintaining security of cash drawers.
    • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
    • Maintained accurate records of customer transactions in line with bank procedures.
    • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
    • Monitored and reported suspicious activity in line with bank security policies.
    • Assisted with training of new tellers on policies and procedures.
    • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
    • Maintained friendly and professional customer interactions.
    • Assisted customers with banking needs and inquiries.
    • Counted, verified and handled bank deposits and armored car transactions.
    • Educated customers on online banking and mobile banking applications.
    • Established rapport with new clients to increase satisfaction and loyalty.
    • Performed account maintenance by closing out accounts and changing customer addresses.
    • Referred customers to other banking departments for specialized services.
    • Trained new hires on customer service policies and procedures.
    • Calculated fees due, interest and change for customer transactions.
    • Received loan and utility payments, sending funds to correct destinations.

Private Math Tutor

Brooks County Independent School District
09.2021 - 06.2022
  • Tutored 35 students per week in private sessions using detailed lesson plans.
  • Explained math concepts in caring and encouraging environment to help kids thrive and learn.
  • Administered and evaluated math assessments to identify areas of strengths and weaknesses.
  • Used positive reinforcement, repetition, and review to help students master challenging material.
  • Encouraged students to explore new study and calculation methods to promote accountability and accommodation of individual needs.
  • Created and shared math resources and materials to boost student comprehension.
  • Tutored math students of all ages and abilities, from elementary school to college level.
  • Supported students with helpful study habits and exam strategies.
  • Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
  • Fostered and maintained strong and trusting rapport with students to promote positive learning experiences.
  • Monitored student progress and provided timely feedback on performance reports to assist with goal-setting.
  • Conducted tutoring sessions at schools, homes and public spaces.
  • Monitored student progress and provided feedback and support.
  • Assisted students in developing study skills and strategies.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Conducted review sessions to help students prepare for tests.
  • Assessed student learning needs and provided relevant instruction to close knowledge gaps.
  • Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
  • Used variety of teaching methods to successfully help wide range of students.
  • Collaborated with teachers, administrators and parents to determine how best to support student success.
  • Motivated students with accurate feedback and positive reinforcement.
  • Responded to email and telephone requests to provide students with specific information.
  • Administered standardized tests to assess student strengths and weaknesses.

Concessions Manager

Alice Multi Use Complex/ Natatorium & Waterpark
08.2021 - 03.2022
    • Supervised food and beverage personnel, evaluating performance and recommending improvements.
    • Coordinated concession team, food preparation and storeroom operations.
    • Purchased food items, supplies and equipment in alignment with strict budgets.
    • Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
    • Motivated staff to perform at peak efficiency and quality.
    • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
    • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
    • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
    • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

No Degree - Information Technology

The University of Mary-Hardin Baylor
Belton

High School Diploma -

Falfurrias High School
Belton, TX
04.2019

Skills

    • Customer Needs Assessment
    • Customer Relationship Management
    • Money Handling
    • Currency Packaging
    • Financial Transactions
    • Cash Counting
    • Teller Support
    • Data Inputting
    • Signature Verification
    • Transaction Processing
    • Financial Product Knowledge
    • Adaptability and Flexibility
    • Customer Service Excellence
    • Banking Software Familiarity
    • Teamwork and Collaboration
    • Listening and Comprehension
    • Multitasking Capabilities
    • Patience and Empathy
    • Organizational Skills
    • Data Entry Efficiency
    • Ethical Conduct
    • Cash Handling Expertise
    • Time Management Proficiency
    • Transaction Processing Accuracy
      • Currency Conversion Knowledge
      • Attention to Detail
      • Stress Tolerance
      • Problem Solving Aptitude
      • Professionalism and Courtesy
      • Computer Literacy
      • Positive Attitude
      • Drawer Balancing
      • Customer Relationship Building
      • Cash Handling
      • Banking
      • Friendly
      • Positive
      • Approachable
      • Cheerful
      • Exceptional Customer Service
      • Math Aptitude
      • Strong Work Ethic
      • Payment Processing
      • Customer Service
      • Process Monitoring
      • Product Promotion
      • Relationship Building
      • Identity Verification

Timeline

Bank Teller

Greater State Bank
07.2022 - Current

Private Math Tutor

Brooks County Independent School District
09.2021 - 06.2022

Concessions Manager

Alice Multi Use Complex/ Natatorium & Waterpark
08.2021 - 03.2022

No Degree - Information Technology

The University of Mary-Hardin Baylor

High School Diploma -

Falfurrias High School

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