Isaak Wheeler
Lake Stevens,WA
Summary
Senior IT Specialist with nearly 4 years of experience in infrastructure support, end-user services, and enterprise system administration. Expertise in Microsoft ecosystems including AD, Intune, Defender, M365, and Azure, along with VMware and endpoint lifecycle management. Demonstrated ability to implement security and compliance policies, lead infrastructure projects, and enhance IT processes for improved business continuity. VMware vSphere certified with strong skills in technical documentation, automation, and cross-functional collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior IT Specialist
Romac Industries, Inc.
Bothell, Washington
05.2025 - Current
- Support enterprise infrastructure projects and operations, ensuring system availability, security, and compliance.
- Administer VMware vSphere environments, Windows Server storage expansion, and enterprise-scale app deployments (Intune, PDQ, N-Able).
- Manage Veeam backup and recovery, disaster recovery strategies, and off-site backups.
- Oversee IT asset lifecycle management using PDQ and QGIS, improving accountability and tracking.
- Implement AD policies, automation (PowerShell, Batch), and endpoint security controls with Intune + Defender.
- Collaborate with leadership and cross-functional teams to streamline IT processes.
Key Projects: Printer server migration · AD/SharePoint/OneDrive/Intune tenant consolidation · WAP end-of-life replacement · IT asset mapping · Disaster recovery/off-site backup
IT Administrator
Romac Industries, Inc.
Bothell, Washington
12.2023 - 05.2025
- Delivered Tier 2/3 support and root cause analysis, minimizing downtime.
- Deployed and managed applications/devices with Intune, PDQ, and N-Able.
- Installed and maintained VMware vSphere servers to support infrastructure growth.
- Enforced security/compliance policies with Intune and Defender for Endpoint.
- Strengthened uptime and network security with Meraki appliances.
Key Projects: Datacenter replacement · Disaster recovery rollout · Security appliance refresh · Windows 11 device refresh
Information Technology Support Analyst
Romac Industries, Inc.
Bothell, Washington
02.2023 - 12.2023
- Provided end-user support and troubleshooting via Zendesk.
- Managed IT inventory and procurement through Oracle, PDQ, and N-Able.
- Extracted and analyzed security logs/datasets with Excel and PowerShell.
- Developed SOPs and trained new IT staff.
Key Projects: Teams Phone migration · IT infrastructure setup for new facility
IT Intern
Romac Industries, Inc.
Bothell, Washington
01.2022 - 02.2023
- Assisted with workstation, printer, and terminal management.
- Supported disaster recovery testing and automation scripting.
- Configured AD policies and accounts.
Key Projects: Excel-based sales data analytics · SolidWorks upgrade
Education
Bachelor of Applied Science - Information Technology App Development
Cascadia College
Bothell, WA12-2023
Associate in Applied Science-Transfer - Web Applications Programming Technology
Cascadia College
Bothell, WA12-2023
Skills
- VMware vSphere
- Windows Server administration
- Disaster recovery planning
- Active Directory
- Endpoint security
- IT asset management
- Project management
- Technical documentation
- Adaptability and flexibility
- Process documentation
- Microsoft 365, Intune, Entra ID (formerly Azure), Defender
Certification
- VMware vSphere: Install, Configure, Manage [V8]
- Agile with Atlassian Jira (Coursera)
- Initiating & Planning Projects (Coursera)
- Budgeting & Scheduling Projects (Coursera)
- Managing Project Risks & Changes (Coursera)
Timeline
Senior IT Specialist
Romac Industries, Inc.
05.2025 - Current
IT Administrator
Romac Industries, Inc.
12.2023 - 05.2025
Information Technology Support Analyst
Romac Industries, Inc.
02.2023 - 12.2023
IT Intern
Romac Industries, Inc.
01.2022 - 02.2023
Bachelor of Applied Science - Information Technology App Development
Cascadia College
Associate in Applied Science-Transfer - Web Applications Programming Technology
Cascadia College