Isabel Acosta
El Paso
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Family Dollar
06.2022 - 04.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Trained and guided team members to maintain high productivity and performance metrics.
Call Center Agent, Inbound Sales
TLC Associates
05.2019 - 11.2021
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Efficiently managed a high volume of calls while maintaining composure under pressure.
- Enhanced team performance by sharing best practices and collaborating on strategies for success.
- Assisted customers with order placement, ensuring accurate and timely delivery of products or services.
- Boosted sales revenue by effectively promoting products and services to potential customers.
Sales Associate
Marshalls
04.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Push and unload truck while maintaining a clean work space
Education
Associate of Science - Medical Assisting
Southwest University
El Paso, TX05-2026
High School Diploma -
Andress High School
El Paso, TX06-2017
Skills
- Problem-solving
- Customer service and engagement
- Team building and leadership
- Employee scheduling
- Hiring and training
- Mentoring and coaching
- Loss prevention
- Employee coaching
- Billing
Certification
- CCMA - Certified Clinical Medical Assistant
- CET - EKG Technician
- PT - Phlebotomy Technician
- First Aid/CPR Certified
- CBCS - Certified Billing and Coding Specialist
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Family Dollar
06.2022 - 04.2025
Call Center Agent, Inbound Sales
TLC Associates
05.2019 - 11.2021
Sales Associate
Marshalls
04.2015 - 01.2016
Associate of Science - Medical Assisting
Southwest University
High School Diploma -
Andress High School