Isabel Afonso
New Bedford,MA
Summary
Hardworking operator skilled in quality control and machine and equipment troubleshooting paired with outstanding time management and multitasking abilities. Quick learner offering several years of experience operating machines of various magnitudes. Focused on reducing costs and increasing productivity.
Overview
4
4
Languages
12
12
years of professional experience
Work History
Autobuff operator machines
Titleist
New Bedford, MA
09.2024 - Current
- Us Autobuffer Operators, Located at Ball Plant III, Department Ball finishing.
- Loaded machines with correct amount of balls, performed quality checks, and adjusted machines to enhance operational efficiency.
- Adjusted compression for optimal yields, changed belt sanders every three hours, and replaced cutters bi-monthly to maintain equipment performance.
- Buffed, sorted, and x-rayed urethane balls to ensure compliance with quality standards.
- Demonstrated strong communication and interpersonal skills, fluent in four languages, fostering collaborative environment and adhering to manufacturing specifications.
- I can perform basic math calculations, and not only learn but also apply quality standards of workmanship/product, and last but not least im a very organized, clean person.
Assistant Manager
Dunkin' Donuts
, Massachusetts
11.2022 - 11.2023
- Assisted in training new team members on operational procedures.
- Managed inventory levels and placed orders for supplies as needed.
- Coordinated staff schedules to ensure proper coverage during peak hours.
- Supervised team members during busy shifts to ensure efficient service.
- Maintained cleanliness and organization in the dining area and kitchen.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Monitored daily sales reports and assisted in identifying trends for improvement.
- Managed customer service inquiries and complaints in a timely manner.
Shift Leader
Dunkin' Donuts
Taunton, Massachusetts
09.2018 - 04.2020
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on company policies and customer service standards.
- Managed inventory levels and restocked supplies as needed throughout the day.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
CNA
Assisted Living Facility
, MA
07.2018 - 09.2018
- Provided direct personal care to residents in daily activities.
- Assisted residents with mobility and transfers using safe techniques.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented resident care activities accurately in electronic health records.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Cleaning Crew Member
Comcast
Taunton, Massachusetts
03.2014 - 09.2016
- Maintained cleanliness of work areas and facilities to ensure a hygienic environment.
- Operated cleaning equipment and tools to perform daily janitorial tasks efficiently.
- Collaborated with team members to execute cleaning schedules and prioritize tasks.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
Education
Portugal High School
Lisboa , Portugal Skills
- Machine operation
- Quality control
- Equipment maintenance
- Shift leader
- Assistant manager
- Cleanliness and organization
- Certified Nursing Assistant
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Native/ Bilingual
Cape Verdean Creole
Native/ Bilingual
Timeline
Autobuff operator machines
Titleist
09.2024 - Current
Assistant Manager
Dunkin' Donuts
11.2022 - 11.2023
Shift Leader
Dunkin' Donuts
09.2018 - 04.2020
CNA
Assisted Living Facility
07.2018 - 09.2018
Cleaning Crew Member
Comcast
03.2014 - 09.2016
Portugal High School