Isabel Jaquelyn Aguirre
Summary
Compassionate Mental Health Tech with an understanding of empathy and proactive care. Several years of experience in the field of behavioral analysis. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. Caring and well-organized with outstanding interpersonal, communication, and social skills. Passionate about customer service and serving others . Making this world a better place as a whole.
Overview
14
14
years of professional experience
Work History
Registered Behavior Technician
Verbal Behavior Associates
San Diego
09.2024 - 11.2025
- Implemented proactive strategies for reducing challenging behaviors.
- Maintained accurate data collection systems for behavior tracking purposes.
- Applied reinforcement techniques to increase desirable behaviors or decrease undesirable behaviors.
- Monitored client responses to intervention strategies through continuous observation and data collection methods.
- Implemented wide variety of cognitive, social, and community integration activities for program participants to achieve goals.
Behavior Technician
Behavior Frontiers
San Diego
02.2023 - 08.2023
- Provided positive reinforcement strategies to encourage desired behaviors in clients.
- Utilized applied behavior analysis principles and techniques to reinforce desired behaviors.
- Assisted in behavior data collection and behavior log maintenance.
- Collected behavioral data to analyze treatment effects.
- Delivered direct treatment and document for patients for whom ABA was medically necessary.
Kitchen/ prep/ dishes
Oceans Best Seafood
San Diego
09.2018 - 01.2023
- Maintain a safe and clean environment as a time .
- Implement food safety at all times.
- Packaged orders correctly in a timely manner to which ones has to be delivered first.
- Was responsible to deliver seafood (fish , sea urchin, crab , and sea cucumber ) fresh and on time.
- Money handling /invoive correct company to request payment .
- Washed kitchen and prep area .
- Took inventory and set what needed to be set in each fridge and their certain temperatures.
- Customer service
- Answered phone calls /emails
- Input info into quickbooks.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Secretary
RILEY RECYCLING, LLC.
Chula Vista
02.2016 - 06.2018
- Generate proper invoices to dispatch material internationally to Mexico and China
- Update daily inventory of incoming and outgoing materials, as well as budget company expenses
- Provide routine supervision of yard employees, making sure tasks are completed in a timely manner
- Manage incoming phone calls and email communications
- Educate customers about the process of recycling hazardous material properly
- Train employees to use and apply proper safety procedures
Customer Service Representative
WAL-MART STORES, INC.
Imperial Beach
07.2014 - 09.2015
- Processed cash, check, debit/credit card transactions accurately and efficiently
- Assisted clients over the phone with order items and estimated pick up/delivery times
- Handled all requests made for money orders and actively promoted the Wal-Mart credit card program
- Aided customers with merchandise questions and directed them to proper aisles as necessary
- Ensured the return of merchandise to specific department shelves
Customer Service Representative
THE HOME DEPOT, INC.
Chula Vista
09.2011 - 01.2014
- Retrieved client orders and materials from company database and warehouse
- Expedited returns and proposed customer-friendly resolutions when needed
- Answered client inquiries by phone, email and face-to-face contact
- Organized, cleaned and stocked warehouse materials and goods
- Prepared and processed customer orders for efficient delivery
Education
International Business / Business Administration -
SOUTHWESTERN COLLEGE
CaGeneral Educational Development Diploma -
MONTGOMERY ADULT SCHOOL
CASkills
- Bilingual skills
- Interpersonal communication skills
- Problem-solving
- Cash handling
- Positive language
- Motivation
- Teamwork
- Independent work
- Proficient in e-mail
- Proficient in Excel
- Proficient in Word
- Patience
- Understanding
- Compassion
- Empathy
- Staying active
- Staying positive
Timeline
Registered Behavior Technician
Verbal Behavior Associates
09.2024 - 11.2025
Behavior Technician
Behavior Frontiers
02.2023 - 08.2023
Kitchen/ prep/ dishes
Oceans Best Seafood
09.2018 - 01.2023
Secretary
RILEY RECYCLING, LLC.
02.2016 - 06.2018
Customer Service Representative
WAL-MART STORES, INC.
07.2014 - 09.2015
Customer Service Representative
THE HOME DEPOT, INC.
09.2011 - 01.2014
International Business / Business Administration -
SOUTHWESTERN COLLEGE
General Educational Development Diploma -
MONTGOMERY ADULT SCHOOL