Mario A. Naranjo
Miami,FL
Summary
Dedicated Technician with extensive experience in troubleshooting, maintenance, and repair of various systems. Proven ability to enhance system performance and reliability through preventative maintenance and timely repairs. Strong analytical and problem-solving skills contribute to an effective diagnosis of complex issues, while exceptional customer service and multitasking abilities ensure a positive experience for every client. Committed to maintaining high standards of service delivery under pressure.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Master Technician
Ricoh Americas Corporation
Miami, Florida
02.2006 - Current
- Analyzed test results, error messages, and other data related to machine operations.
- Calibrated machine parts and ran diagnostic tests to confirm system functionality and accuracy.
- Developed procedures for testing newly installed machinery before putting it into service.
- Inspected equipment regularly and performed preventive maintenance as appropriate.
- Assessed system operations to identify potential areas requiring maintenance services.
- Installed, calibrated, and adjusted machine components to ensure proper operation.
Sales Representative
American Food Equipment Company
Miami, Florida
03.2007 - 04.2010
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated pricing contracts with customers to maximize profits.
- Generated new sales leads through cold calling and networking activities.
- Prepared and delivered appropriate presentations on products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Organized client visits, presentations, product demonstrations and trade shows.
- Developed and maintained relationships with customers to ensure repeat business.
TSA Agent
Department of Homeland Security
Miami, FL
03.2002 - 03.2005
- Monitored and conducted passenger screening.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Enforced security policies and protocols to maintain a safe environment throughout the airport facility.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Operated X-ray machines and body scanners to detect prohibited items such as weapons, explosives, and drugs.
- Worked closely with airline personnel regarding flight schedules, boarding requirements, and other issues related to passenger safety.
Technician
BellSouth Communication Systems
Miami, Florida
02.1996 - 02.2001
- Utilized hand tools to properly splice cables.
- Managed quality control and maintained high level of customer satisfaction.
- Assisted in the development of disaster recovery plans for critical IT infrastructure components.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
Education
Associate of Science - Information Technology
ITT
Miami, FL06-2005
Skills
- Customer relationship management
- Sales techniques
- Technical troubleshooting
- Diagnostic testing
- Effective communication
- Problem solving
- Attention to detail
- Customer service
- Computer-assisted diagnostics
- Power Tools and Equipment
- Troubleshooting and diagnosis
- Equipment maintenance
- Relationship building
- Customer interaction
Affiliations
- Soccer Coach
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Microsoft A+
- Network +
References
References available upon request.
Timeline
Sales Representative
American Food Equipment Company
03.2007 - 04.2010
Master Technician
Ricoh Americas Corporation
02.2006 - Current
TSA Agent
Department of Homeland Security
03.2002 - 03.2005
Technician
BellSouth Communication Systems
02.1996 - 02.2001
Associate of Science - Information Technology
ITT
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