Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabel Arias

Longmont,CO

Summary

Dedicated and empathetic National Certified Medical Assistant offering 10 years in direct patient care and medical office management experience. Also I help at the Front Desk as Costumer Service Associate. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals, with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

13
13
years of professional experience

Work History

National Certified Medical Assistant

Salud Family Health Centers
04.2014 - Current
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
  • Evaluated and reported current equipment inventory to appropriate sources
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Implemented improvements in infection control practices, resulting in a safer environment for both patients and staff members.
  • Managed phone calls from patients seeking advice or follow-up care, providing accurate information and appropriate referrals when necessary.
  • Continuously expanded medical knowledge by participating in continuing education opportunities relevant to the Medical Assistant role.

Customer Service Associate

Salud Family Health Centers
09.2013 - Current
  • Greeted patients
  • Educated patients on how to apply or qualify for the programs that we offer at the clinic
  • Scanned HIPPA, ROI, Patient Registration Forms
  • Counted money
  • Used ECW.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Responded proactively and positively to rapid change.

Security Guard

C&M Rodriguez Services
03.2011 - 08.2013
  • Monitored access control systems
  • Monitored and authorized entrance and departure of employees, visitors and other persons.

Education

High School Diploma -

Cross Keys High School
Atlanta, GA

High School Diploma -

Pasadena High School
Pasadena, TX
05.2017

Skills

  • Bilingual in English and Spanish

  • HIPAA compliance

  • Wound care and irrigation

  • Medical billing

  • Coding (Medical and Dental)

  • Venipuncture and phlebotomy

  • Inventory and supply management

  • Sterile technique

  • Specimens collection and processing

  • First aid

  • Medical terminology

  • IV placement and IV discontinuation

Timeline

National Certified Medical Assistant

Salud Family Health Centers
04.2014 - Current

Customer Service Associate

Salud Family Health Centers
09.2013 - Current

Security Guard

C&M Rodriguez Services
03.2011 - 08.2013

High School Diploma -

Cross Keys High School

High School Diploma -

Pasadena High School

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Isabel Arias