Summary
Overview
Work History
Education
Skills
Certification
Professionaltitle
Timeline
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Isabel Baez

Isabel Baez

St. Augustine,FL

Summary

High energy, results-focused Office Manager with 12+ years of diversified experience in administration, customer service, accounting, sales, logistics and project coordination. Skilled, organized with the ability to juggle multiple tasks in a high-pressure environment. Strong written and oral communication skills in English and Spanish. Excellent follow-up skills to see complicated problems through solution. Able to effectively document and communicate issues to VIP clients and Management. Specialized knowledge in logistics (shipping of products international and domestic). Problem-Solving / Decision Making. Communication Management. Quality Assurance. Manage team efforts, whether they be internal or external. Demonstrated excellent PC skills, including working knowledge of Microsoft Office Professional, QuickBooks, Method CRM. Customer service oriented and committed to 100% customer satisfaction.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Refine USA
05.2014 - Current
  • Responsible for processing of Accounts Receivables/ Payables, monthly and annual sales commission reports for 50+ representatives and company-wide annual statements
  • Successfully completed FDA training and audit certification to obtain FDA 510k clearance of medical devices
  • In charge of Human Resource tasks including completion of W-9 tax forms, state specific tax liabilities, new-hire Interviews, communications and company training
  • Supervise equipment upgrades and redesign by working with the local and international engineering and Lab partners.
  • Trade shows coordinator including equipment logistics, booth set up, resource assignments and lead distribution to complete the sales.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.

Assistant General Manager

Green Pack of Puerto Rico
12.2010 - 01.2014
  • Responsible for Accounts Payables and Receivable for up to 30 merchants like Wal-Mart, Costco, SuperMax and Econo utilizing EDI systems
  • Coordinated logistics between maritime shipping broker and United States Department Agriculture to inspect shipments from overseas manufacturing plant
  • Assisted President and General Manager in day-to-day operations including: resource onboarding, restaurant operations, overseas and local manufacturing plants and equipment requisition.

Account Manager

Castillo Tours
02.2001 - 11.2010
  • Managed computerized bookings and reservations, corporate and private account management, credit card authorizations, billing and discrepancy resolutions with vendors
  • Serve as direct point of contact for client, vendors, and participants concerning meeting specifications, requirements, preferences, registration, confirmations, cancellations, schedules, cost summaries, and RFP’s
  • Coordinator for corporate and incentive group programs for VIP clients like: American Express, Heineken, Mercedes Benz, Washington Post, ABC, Smith & Nephew, Education Management and others.

Paralegal

CSC Law
05.2004 - 10.2006
  • Responsible for the preparation of legal documents, including briefs, pleadings, appeals, wills, affidavits, contracts, and real estate closing statements
  • Gathered and analyzed research data, such as statutes, decisions, and legal articles, codes, and documents or litigation
  • Directed and coordinated law office activities, including motion submitter and the delivery of subpoenas.

Education

Master of Arts - Criminal JusticePenology

Interamerican University- San Juan, Puerto Rico
05.2005

Skills

  • Problem-Solving / Decision Making
  • Communication Management
  • Quality Assurance
  • Manage team efforts, whether they be internal or external
  • Demonstrated excellent PC skills, including working knowledge of Microsoft Office Professional, QuickBooks, Method CRM
  • Customer service oriented and committed to 100% customer satisfaction
  • Operations Oversight

Certification

  • Certified Public Notary
  • Ordained Minister in the State of Florida

Professionaltitle

Office Manager

Timeline

Assistant General Manager

Refine USA
05.2014 - Current

Assistant General Manager

Green Pack of Puerto Rico
12.2010 - 01.2014

Paralegal

CSC Law
05.2004 - 10.2006

Account Manager

Castillo Tours
02.2001 - 11.2010

Master of Arts - Criminal JusticePenology

Interamerican University- San Juan, Puerto Rico

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Isabel Baez