Isabel Balderas
Elgin ISD
Coupland,TX
1
Language
4
years of professional experience
Organized administrative professional with experience in district office support, receptionist duties, and personnel records management. Skilled in effective communication, customer relations, and task prioritization. Reliable and adaptable in fast-paced environments, with a focus on keeping daily operations efficient and professional.
Work History
Position Management Specialist
2 Years 4 Months- Update and maintain district position management information system data to ensure system accuracy.
- Process employee assignment updates, maintain salary data, and process employee separations.
- Compile annual position assignment notices by coordinating assigned roles and ensuring clear distribution.
- Provide HR support by answering routine employee and supervisor questions to maintain process continuity.
- Prepare correspondence, spreadsheets, and meeting materials for management review.
- Improve office processes by identifying inefficiencies and recommending practical solutions.
- Support HR team operations through collaborative teamwork with HR members.
District Receptionist
7 Months- Managed incoming calls and direct callers to appropriate department. Record messages and provide clear responses to general questions. Support front-line communication with prompt, professional phone handling.
- Provided district office welcome to parents, employees, vendors, and community members to support smooth visitor arrivals.
- Provided clear guidance for employee requests to Human Resources, Payroll, Transportation, Student Services, or other district departments.
- Assist with clerical tasks by typing letters, preparing documents, making copies, scanning paperwork, and organizing files.
- Managed incoming and outgoing mail processing, including sorting, distribution, and correspondence delivery preparation.
- Coordinate appointment, meeting, and conference room scheduling to support smooth calendar management.
- Maintained records by entering information into computer systems and organizing documents.
- Ensured secure handling of employee and student-related information to protect confidential records.
- Support office staff by completing routine administrative tasks and assisting other departments as needed.
- Maintained professionalism by communicating politely, staying organized, and managing multiple requests throughout the day.
Cashier
1 Year 2 Months- Organized racks and shelves, enhancing store visual appeal and promoting specific merchandise to engage customers.
- Helped customers locate products and check the store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Informed clients about current promotional offerings and products, utilizing persuasive selling tactics to drive sales.
Education
High School Diploma
BBA - Business Administration
Skills
Data management
Data analysis
Problem-solving
Attention to detail
Task prioritization
Time management
Customer relations
Teamwork and collaboration
Effective communication
Interpersonal skills
Reliability
Analytical skills
Languages
Spanish
Native or Bilingual
Timeline
Position Management Specialist
Elgin ISD
06.2024 - CurrentRead More
District Receptionist
Elgin ISD
11.2023 - 06.2024Read More
Cashier
Kohl's
11.2022 - 01.2024Read More
Elgin High School
High School Diploma
Read More
Austin Community College
BBA from Business Administration
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