Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Isabel Ballo

Waterford

Summary

I am a Doctor of Occupational Therapy student at Concordia University Ann Arbor, graduating in May 2026. I am a motivated and dedicated student with a strong foundation in public health and occupational therapy principles. Skilled in learning new processes quickly and adapting to the needs of clients and organizations. Hardworking, focused, and diligent, with excellent problem-solving abilities and a passion for improving the quality of life for individuals through innovative solutions.

Overview

7
7
years of professional experience

Work History

Nanny

Local Families
12.2020 - Current
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Promoted language development skills through reading and storytelling.
  • Contributed to a safe, caring, nurturing, and stimulating environment in which children thrive and develop.
  • Accommodated to children's nutrition plans and special medications.

Physical Therapy Technician

Healthquest Physical Therapy
11.2021 - 11.2023
  • Managed patient data using specialized rehabilitation software.
  • Operated electrotherapy devices to improve patient muscle function.
  • Guided patients through prescribed exercise routines to ensure proper technique.
  • Coordinated with physical therapists to implement effective care plans.
  • Demonstrated proficiency in therapeutic massage techniques to alleviate patient discomfort.
  • Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
  • Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
  • Prepared patients to meet with physical therapists.
  • Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
  • Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
  • Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
  • Contributed to a positive work environment by collaborating with colleagues, sharing knowledge and expertise, and fostering a sense of camaraderie among the staff.
  • Monitored patient safety during treatments by diligently observing their movements and adjusting equipment settings accordingly.

Receptionist

Dr. Taylors Family Dental Center
05.2019 - 12.2020
  • Managed multiple tasks and met time-sensitive deadlines
  • Answered central telephone system and directed calls accordingly
  • Confirmed appointments, communicated with clients and updated client records
  • Kept reception area clean and neat to give visitors positive first impression
  • Responded to inquiries from callers seeking information
  • Corresponded with clients through email or telephone
  • Resolved customer problems and complaints
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
  • Answered phone promptly and directed incoming calls to correct offices

Wait Staff

Fox Run Retirement Community
12.2017 - 06.2019
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards
  • Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service
  • Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Bussed and reset tables to keep dining room and work areas clean
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Cultivated warm relationships with regular customers

Education

Some College (No Degree) -

Oakland Community College
Bloomfield Hills, MI

Doctorate - Occupational Therapy

Concordia University Ann Arbor
Ann Arbor, MI
05-2026

Health Sciences

Wayne State University
Detroit, MI
05.2023

High School Diploma -

Walled Lake Central High School
Walled Lake, MI
2019

Skills

  • Critical Thinking
  • Educational Activities
  • Child Safety
  • Good Decision Making
  • Verbal and Written Communication
  • Scheduling and Calendar Management
  • Customer Complaint Resolution
  • Staff Training
  • High Volume Dining
  • Prioritization and Time Management

Accomplishments

    Church Volunteer

    St. Thomas Chaldean Catholic Church West Bloomfield, MI

    September 2018-Present

    Food Distribution Volunteer

    PBJ Outreach Plymouth, MI

    October 2018-Present

Timeline

Physical Therapy Technician

Healthquest Physical Therapy
11.2021 - 11.2023

Nanny

Local Families
12.2020 - Current

Receptionist

Dr. Taylors Family Dental Center
05.2019 - 12.2020

Wait Staff

Fox Run Retirement Community
12.2017 - 06.2019

High School Diploma -

Walled Lake Central High School

Some College (No Degree) -

Oakland Community College

Doctorate - Occupational Therapy

Concordia University Ann Arbor

Health Sciences

Wayne State University

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Isabel Ballo