Army veteran leveraging military values to support clients. Expertise in patient advocacy and care plan execution. Demonstrated success in fostering team collaboration and effectively resolving conflicts.
Overview
7
7
years of professional experience
Work History
House Supervisor
Maxcare Inc.
Albuquerque, New Mexico
10.2023 - Current
Act as an advocate for individuals receiving services.
Coordinated daily operations and communicated effectively with IDT and healthcare teams.
Conducted monthly team meetings to enhance skills and knowledge in patient care.
Resolved conflict among team members and clients to promote a positive atmosphere.
Monitored patient care activities to ensure quality service delivery.
Trained new employees on departmental protocols, policies and procedures.
Implemented IDT plans, health care plans, and administered medications following AWMD protocol.
House Coordinator
Aspen Assisted Living
Albuquerque, New Mexico
10.2021 - 07.2023
Implemented care plans to meet individual resident needs and preferences.
Coordinated daily activities for residents in an assisted living environment.
Conducted regular safety checks to maintain a secure living environment for residents.
Performed administrative tasks such as filing documents, scheduling.
Developed strategies to increase guest satisfaction levels through improved service quality.
Resolved any complaints or issues from residents or visitors in a timely manner.
Implemented emergency response plans in case of accidents or natural disasters.
Supportive Living Coordinator
Su Vida Service Inc
Albuquerque, New Mexico
01.2019 - 01.2021
Managed scheduling for staff, ensuring adequate coverage for service delivery.
Coordinating services for a person receiving services from the DD Waiver.
Complete required reports on time, and maintain accurate records.
Attend interdisciplinary team meetings.
Scheduling staff training with team members.
Provide and complete DDSD-required trainings in a timely manner.