Isabel Becerra
Kissimmee,Florida
Summary
Proven leader with a track record of enhancing team productivity and patient satisfaction at BJs Wholesales Club. Expert in HIPAA compliance and customer service, adept at streamlining operations and fostering collaborative environments. Increased efficiency by implementing innovative scheduling systems, demonstrating exceptional organizational skills and adaptability.
Overview
1
1
year of professional experience
Work History
Patient Care Coordinator
Bjs Wholesales Club
03.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy.
- While working here ratings have gone from 3.8 to 4.2 in six months
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Improved overall organization within the office by implementing electronic filing systems for patient records, reducing time-consuming paperwork processes.
- Ensured regulatory compliance by staying up-to-date on industry standards and best practices related to patient care coordination.
- Answered incoming calls, scheduled appointments, and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Delivered support to medical staff in completion of patient paperwork.
Supervisor
Disney World Resorts
11.2023 - 03.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Handled over 800 pieces of luggage per day
- Meet and Greet check-in guests by delivering their luggage to their room
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
Childcare Assistant Teacher
Ladybird Academy
06.2023 - 11.2023
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
- Facilitated smooth transitions during daily routines by providing clear instructions and encouragement, helping children build confidence in their ability to navigate new experiences.
- Participated in professional development opportunities to stay current with best practices in early childhood education, incorporating new strategies into the classroom as appropriate.
- Maintained accurate records of student progress and behavior, allowing for timely interventions when necessary.
- Organized special events such as field trips and holiday celebrations, creating memorable experiences for both students and families alike.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Implemented curriculum to enhance classes with learning-focused activities.
- Monitored classroom to verify safe and secure environment.
- Incorporated music, art and literature into curriculum.
- Assessed student progress and provided feedback on educational development.
Education
High School Diploma -
Poinciana High School
Kissimmee, FL05.2004
Skills
- Organizational Skills
- Customer Service
- Calm and Effective Under Pressure
- Spanish Fluency
- Building Rapport and Credibility
- Processes and procedures
- Problem-Solving
- Teamwork and Collaboration
Timeline
Patient Care Coordinator
Bjs Wholesales Club
03.2024 - Current
Supervisor
Disney World Resorts
11.2023 - 03.2024
Childcare Assistant Teacher
Ladybird Academy
06.2023 - 11.2023
High School Diploma -
Poinciana High School
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