ISABEL BEATRIZ BETANCOURT ARISTEGUIETA
Miami,FL
Summary
Entrepreneurial Customer Success and Retail Sales expert with excellent business acumen and proven history of driving successful business decision, focus on delivering value to drive client retention and expand recurring revenue growth. Friendly and outgoing to build key relationships through communication, customer service and negotiation skills. Successfully leads and motivates teams to execute business opportunities and close sales in fast-paced environments with tight deadlines.
Overview
8
8
years of professional experience
Work History
Remote Customer Success Specialist
Western Products Global Corporation
Miami, Florida
04.2020 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Associate & Assistant Manager
Nordstrom Aventura Mall
09.2019 - 03.2020
- Greeted customers, offered assistance in finding requested items and carried merchandise as a personal shopper.
- Maintained knowledge of current sales and promotions, policies regarding payments and exchanges and security practices.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Processed product returns and assisted customers with other purchase to boost revenue.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
Care Agent
Consumer Direct, Florida. Home Health
03.2017 - 01.2019
- Home Long Term care service for Beatriz Aristeguieta.
- Managed supplier deliveries around client needs to increase client safety care.
- Facilitated inter-departmental health government programs communication to effectively provide customer support.
Retail Sales Associate & Assistant Manager
Sandro of Paris
Aventura, Miami, Fl.
09.2016 - 03.2017
- Greeted customers and helped with product questions, selections and purchases.
- Responsible for opening and closing procedures with manager on duty, including managing sales reports
- Provided great customer service support by building client databases by referrals.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased one-on-one sales and customer satisfaction through personalized personal shopper service.
- Supported efficient and timely replenishment of sales floor merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders, open new store credit cards and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
Key Holder, Assistant Manager & Sales Associate
BCBG Max Azria Group, Herve Leger
09.2014 - 04.2015
- Great and Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Consistently achieve and/or exceed monthly sales target, as directed by management by cultivating new and existing client relationships
- Partnered with Management to develop a plan to support, and participate in, inside-store and offsite events and networking.
- Oversaw operations by opening and closing store by counting cash drawers, preparing and making bank deposits, updating daily sales on POS system, receiving new merchandise and updating stock room and sales floor.
Administrative Assistant
OfficeTeam a Robert Half Company
01.2012 - 08.2014
- Accomplishing various clerical tasks for several Real Estates Companies, currently managing several agendas for the Company VP.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Edited documents to improve accuracy of language, flow and readability.
- Set up conference rooms, technology and materials to facilitate meetings.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High Couture Fashion -
The School of Fashion Design of Boston
1 year Fashion Buying and Merchandising Certificate - undefined
Parsons School of Design of New York
1 year Wholesale and Retail Fashion Design Certificate - undefined
FIT Fashion Institute of Technology of New York
Masters in Business Administration - undefined
Polytechnic University of PR, Miami Campus
2023
Bachelors of Science - Organizational Management
2020
Skills
- Vast knowledge of Internet and Computers:
- Mac, Windows, Microsoft Word, Excel, Power Point, Outlook, and POS retail systems
- International sales support
- Social Media Network Marketing knowledge: Facebook, Instagram, Twitter, LinkedIn, Pinterest, Google
- Strategic sales knowledge
- Key stakeholder relationship building
- Key holder experience
Timeline
Remote Customer Success Specialist
Western Products Global Corporation
04.2020 - 05.2022
Sales Associate & Assistant Manager
Nordstrom Aventura Mall
09.2019 - 03.2020
Care Agent
Consumer Direct, Florida. Home Health
03.2017 - 01.2019
Retail Sales Associate & Assistant Manager
Sandro of Paris
09.2016 - 03.2017
Key Holder, Assistant Manager & Sales Associate
BCBG Max Azria Group, Herve Leger
09.2014 - 04.2015
Administrative Assistant
OfficeTeam a Robert Half Company
01.2012 - 08.2014
High Couture Fashion -
The School of Fashion Design of Boston
1 year Fashion Buying and Merchandising Certificate - undefined
Parsons School of Design of New York
1 year Wholesale and Retail Fashion Design Certificate - undefined
FIT Fashion Institute of Technology of New York
Masters in Business Administration - undefined
Polytechnic University of PR, Miami Campus
Bachelors of Science - Organizational Management
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