Isabel Black
Belton,TX
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Russell Cellular Verizon Retailer
01.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Office Administrator
Ace Cleaning Solutions
06.2022 - 12.2022
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Supported departmental goals with the coordination of inter-departmental meetings and collaborative initiatives.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Elevated executive performance through adept calendar management skills that ensured punctual attendance at crucial appointments or engagements.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Edited documents to improve accuracy of language, flow, and readability.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
Remote Customer Service Call Center Agent
Verizon Authorized Retailer - GoWireless
10.2021 - 06.2022
- Placing follow up calls to customers to provide a possible resolution
- Handling all inbound calls from customers
- Assisting with making exceptions for customer experience
- Dedication to balancing policy and experience
- Working closely with management for resolution and coaching opportunities within the field
- Providing a solution for customer escalations
- Responding to Google/Facebook reviews
- Processing credit to customers' accounts
- Manage all email communication with customers as needed
- Holding Field accountable with concerns of issues.
- Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
- Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls.
- Consistently met or exceeded monthly performance metrics for call quality, adherence to schedule, and efficiency.
- Assisted in training new hires on company policies, systems, and call handling procedures to ensure seamless integration into the team.
Store Manager
Russell Cellular Verizon Retailer
12.2020 - 09.2021
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager
Verizon Wireless-Mobile Destination
02.2020 - 04.2020
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Clerk/Cashier
Permian One Stop
07.2019 - 03.2020
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Processed documents and materials to disseminate information to appropriate parties.
Store Manager
Russell Cellular Verizon Retailer
08.2016 - 05.2018
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Home Health Aide
Area Agency on Aging
06.2015 - 10.2016
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Developed rapport to create safe and trusting environment for care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Developed individual care plans for clients based on specific needs.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Improved patients' comfort with massage and application of topical treatments.
- Constructed cognitively stimulating activities.
Meals on Wheels Driver
Booneville Senior Center
04.2015 - 07.2016
- Enhanced client satisfaction by providing timely and efficient meal deliveries to homebound individuals.
- Maintained a clean and organized delivery vehicle for optimal efficiency and safety during daily routes.
- Ensured accurate record keeping of meals delivered, client information, and route sheets for program compliance.
- Provided compassionate service to clients, assisting with meal setup if necessary and addressing any concerns or feedback.
- Demonstrated strong time management skills by consistently completing assigned routes within designated timeframes.
- Collaborated with the Meals-on-Wheels team to streamline delivery processes, resulting in better efficiency and overall performance.
- Developed positive relationships with clients through attentive communication and respectful engagement during deliveries.
- Navigated diverse road conditions safely while observing traffic laws and regulations during meal deliveries.
- Participated in regular training sessions to stay up-to-date on best practices in food handling, safety procedures, and customer service techniques.
- Coordinated with volunteers for additional support during peak periods or special events related to Meals-on-Wheels services.
- Promoted community awareness of the Meals-on-Wheels program by participating in local events and sharing information about available services.
Convenience Store Clerk
Arkota
10.2014 - 06.2015
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Boosted sales through effective merchandising and product placement on store shelves.
- Maintained a clean and organized store environment for an improved shopping experience.
- Assisted customers with locating products, answering questions, and recommending items based on their needs.
- Conducted accurate cash handling and managed register transactions, ensuring balanced drawers at the end of each shift.
- Reduced inventory shrinkage by conducting regular stock checks and reporting discrepancies promptly.
- Contributed to increased sales revenue by upselling promotional items and participating in marketing initiatives.
- Ensured timely stocking of shelves, coolers, and displays for optimal product availability to customers.
- Provided prompt assistance to customers at self-checkout stations, resolving issues efficiently to minimize wait times.
- Supported management in maintaining accurate inventory records through diligent tracking of incoming shipments and returns.
- Handled customer complaints professionally, resolving issues quickly to maintain positive relationships with patrons.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Stocked merchandise on display shelves and racks to provide good selection for customers.
McDonalds Crew Member
McDonald's
04.2014 - 05.2015
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
Heavener High School
Heavener, OK05.2012
Skills
- Budget Administration
- Shift Scheduling
- Talent Recruitment
- Team Development
- Personnel Development
- Loss Prevention
- Risk Management
- Project Management
- Employee Training
- Retail Inventory Management
- Operations Management
- Customer Service Management
- Hourly Shift Management
- Competitor Monitoring
- POS Systems
- Supply Ordering
- Report Generation
- Store Merchandising
- Promotional Planning
- Process Improvements
- Root Cause Analysis
- Security System Monitoring
- Employee Terminations
- Store Opening and Closing
- Problem-Solving
- Relationship Building and Management
- Strategic Thinker
- Staff Supervision
- Merchandise Planning
- Sales Analysis
- Accurate Cash Handling
- Policies and Procedures
- Goals and Performance
- Multitasking and Organization
- Special Events
- Store Displays
- Retail Merchandise Quality Standards
- Bank Deposit Procedures
- Sales Strategies
- Customer Response
- Systems and Software Expertise
- Pricing Strategies
- Marketing and Promotions
- Database Management
- Performance Reviews
- Sales Coaching
- Friendly and Positive
- Leading Staff Meetings
- Time Management
- Decision Making
Certification
- Drivers License
- TABC
Assessments
- Customer service, Proficient, 08/01/21, Identifying and resolving common customer issues
- Sales skills, Proficient, 08/01/21, Influencing and negotiating with customers
- Administrative assistant/receptionist, Proficient, 06/01/22, Using basic scheduling and organizational skills in an office setting
- Management & leadership skills: Impact & influence, Proficient, 04/01/22, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Customer focus & orientation, Proficient, 08/01/21, Responding to customer situations with sensitivity
- Attention to detail, Proficient, 08/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer service, Proficient, 06/01/20, Identifying and resolving common customer issues
Timeline
Store Manager
Russell Cellular Verizon Retailer
01.2023 - Current
Office Administrator
Ace Cleaning Solutions
06.2022 - 12.2022
Remote Customer Service Call Center Agent
Verizon Authorized Retailer - GoWireless
10.2021 - 06.2022
Store Manager
Russell Cellular Verizon Retailer
12.2020 - 09.2021
Store Manager
Verizon Wireless-Mobile Destination
02.2020 - 04.2020
Clerk/Cashier
Permian One Stop
07.2019 - 03.2020
Store Manager
Russell Cellular Verizon Retailer
08.2016 - 05.2018
Home Health Aide
Area Agency on Aging
06.2015 - 10.2016
Meals on Wheels Driver
Booneville Senior Center
04.2015 - 07.2016
Convenience Store Clerk
Arkota
10.2014 - 06.2015
McDonalds Crew Member
McDonald's
04.2014 - 05.2015
High School Diploma -
Heavener High School
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