ISABEL BLAND

• Take leadership in conducting Customer
pricing analysis for country requests regarding special rates, create

Non -Standard Rate Cards (Custom PIDs) for special rates in our

new Global Rating Engine (GRE).

• Extract data for existing customer business in place and prepare
respective customer pricing analysis report.

• Simulate and analyze entire customer business with existing and

potential volumes using up-to-date pricing tools and systems.

• Generate accurate Customer Pricing Reports for responding to

countries’ requests (including, but not limited, the Pricing

comments/ recommendation, overall opportunity
snap-shot, detailed analysis by product, lane and weight breaks,

etc.).

• Where required, support the regional Tender Review Board (TRB)

process for any Key Account pricing that is eligible for regional

TRB review.

• Initiate and run continuous improvement initiatives/projects and

workshops.

• Train new colleagues on the day to day job and perform audits on

the work done by other colleagues.

• Maintain non-standard fuel surcharge for Global Customers
• Get involved in GRE deployment to support creation of customized tariffs during the rating
freeze period (transitional period during the migration of systems)
• Support countries on GRE for escalation of systems issues
• General Pricing Increase for countries on GRE

• Take leadership in conducting customer pricing analysis for country requests regarding special rates.
• Create Non-Standard Rate Cards (Custom RATEs) for special rates in the new Global Rating Engine (GRE).
• Support the collection and/or review of existing or proposed customer rate cards in countries.
• Support onboarding countries onto the new rating system in the tariff cleansing of the customers.
• Implement policies and rates according to the Global requests from countries, based on the agreement and policies between countries.
• Support to Generate analysis and implementations for customers that need regional approval (TRB)
• Support in the validation of the Data to be able the team create the reports.
• Get promoted to direct contract with DHL Express on December 12-2022

• Promoted from merchandising analyst role within the first 6 months.
• Receive containers and purchase orders in ERP System
• Run and reconcile inventory for multiple warehouses
• Report any inventory discrepancies.
• Manage inventory adjustments: Reworks, transfers, location, case pack, assortment changes.
• Review inventory movement.
• Perform Monthly Cycle counts.
• Monitor and assist on cleaning suspended transactions.
• Solve any inventory issues.
• Create new products in ERP System and assist on updates of existing products.
• Work with Brand Managers and update brand related documents with new item numbers.
• Communicate with Brand Managers on any information changes to item numbers. Promoted from merchandising analyst role within the first 6 months.
• Allocated inventory efficiently and analyzed merchandise performance as needed throughout multiple departments.
• Develop conciliation analysis to ensure the packing list from Seattle WH matches the upcoming orders from China.
• Enhance customer experience by creating an inventory control sheet to maximize inventory performance.

• Coached and mentored new hires.
• Promoted from a Cashier role within the first quarter.
• Increased productivity by effectively organizing employees’ schedules.
• Improved the customer experience by reducing check out time by 33%
• Managed the daily sales merchandising and store maintenance, of a high-performance sales operation.
• Recognized for delivering outstanding customer service by effectively resolving over 50 customer queries, problems, and conflicts daily through active listening and effective communication.
• Monitored products to ensure quality standards are maintained, managing inventory, and performing deliveries.
• Enhanced the employee experience by resolving concerns through empathy, coaching, and follow-through.

• Delivered outstanding customer service while ensuring a professional and friendly environment.
• Greeted and acknowledged customers in a high-traffic store.
• Enhanced customer experience by spreading awareness of all promotions and advertisements.
• Oversee merchandising optimization initiatives by assisting with floor moves, display, and maintenance.
• Controlled inventory and aided customers with locating merchandise.
• Participated in year-end inventory and cycle counts.
• Helped with ringing up sales at the register and bagging merchandise at a fast and friendly pace.

• Managed and evaluated more than 25 events across South Florida, ranging from 150 to 200 attendees.
• Coordinated all on-site logistics, including accommodations, meals, guest speakers, and audiovisual support.
• Monitored/tracked events registration to maximize marketing efforts.
• Enhanced attendees' experience by providing detailed-oriented and outstanding customer service.
• Project-manage multiple cross-functional and multicultural teams.
• Planned room layouts and event programs, scheduled workshops and demonstrations.