To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent attention to detail and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Family Engagement Services Program Manager
Macedonia FACE
02.2022 - Current
Complete and submit board reports to CEO.
Present at board meetings.
Manage multiple databases to collect necessary data for grantor's and donors.
Collaborate with community program leaders and advocates to make resources accessible to those in need.
Resolve problems, improve operations and provide exceptional service.
Coach team members on professional development opportunities, contributing to improved overall performance.
Championed best practices in project management, fostering a culture of continuous improvement.
Developed a high-performing team by recruiting, training, and retaining skilled staff members who contributed to the overall success of the organization.
Address and resolve technical, financial, and operational concerns by working with team members and directors.
Facilitate workshops and conducted one-on-one training to educate team members.
Manage and supervise administrative and daily program operations, complying with policies and regulations.
Manage multiple strategic projects with numerous sub-projects or workstreams.
Maintain positive consumer relations by addressing problems head-on and implementing successful corrective actions.
Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
Establish performance goals for employees and provided feedback on methods for reaching those milestones.
Evaluate employee performance and conveyed constructive feedback to improve skills.
Coordinate individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Use critical thinking to break down problems, evaluate solutions and make decisions.
Improved program efficiency by streamlining processes and implementing time-saving solutions.
Family Center Director
Providence Connections
07.2019 - 01.2022
Managed and supervised Family Center
Facilitated all human resource functions including, recruiting, interviewing, hiring, and completion of weekly payroll
Monitored employee files including core and mandatory training documentation
Managed and monitored annual budget for all core services
Prices all vendors for all activities for best rates possible
Coordinated with outsourced IT agency for department and building needs
Created all county and board, monthly, quarterly, and yearly reports
Developed, implemented, and managed all Family Center Programming
Established annual scope of services for department to Allegheny County Department of Human Services and assured implementation
Facilitated regular staff meetings and coordinated staff professional development
Actively participated in Site Directors Meetings, professional development trainings as needed and other community organizations as appropriate
Oversaw and organized volunteers to ensure proper orientation and supervision of all large groups
Collaborated with various community organizations to best serve families within the region.
Community Programs & Data Quality Supervisor
Bethlehem Haven
08.2017 - 08.2019
Assisted with Human Resource functions including recruiting, interviewing, hiring, onboarding, coaching, and mentoring, and weekly payroll
Cultivated and managed Rapid and Permanent Supportive Housing Community Programs
Directed and supervised housing coordinators for Community Programs
Identified inefficiencies in trying to maintain one program and gave input to how organization would benefit from this particular program’s removal
Oversaw Data Quality Checks / Quality Assurance
Analyzed and monitored data in Homeless Management Information System (HMIS) monthly and ensuring errors were caught and fixed
Instituted guidelines and processes to ensure client charts contained all information required by Department of Human Services (DHS)
Handled auditing process of client charts, ensuring all paperwork was completed correctly
Completed monthly program reports for leadership team
Completed Annual Program Reports (APR’s) for all Housing and Urban Development (HUD) programs under Bethlehem Haven
Improved program outcomes for entire organization
Oversaw grant renewals for all programs within Bethlehem Haven
Ensured Bethlehem Haven complied with DHS and HUD
Facilitated DHS monitoring visits.
Residential Manager
Bethlehem Haven
06.2014 - 08.2017
Performed Human Resource functions including recruiting, interviewing, hiring, onboarding, coaching, mentoring, and weekly payroll
Managed three residential programs within two buildings
Gave oversight to Respite Program
Supervised up to 30 staff
Maintained safe environment for residents
Worked closely with Chief Operating Officer, and Maintenance Manager in ordering supplies for all programs
Priced vendors for best price that would be cost-effective
Reorganized supply closet to be efficient for all staff when needing to replenish stock throughout all buildings
Created and implemented safety processes for entering and exiting buildings for staff and residents
Completed regular safety checks of all buildings
Ensured First Aid Kits and Fire Extinguishers were current and serviced
Spearheaded need for camera’s in and around building for safety of organization
Researched companies with best price and resources for organization
Completed monthly walk throughs with maintenance manager to identify items that needed to be fixed
Followed up with maintenance requests to ensure completion in a timely manner
Assisted in fire drills for organization
Ensured compliance, licensing, and certifications for residential programs remained current
Managed and supervised 15 full time and part time staff
Ensured all shifts were covered for 24/7 shift staff
Ensured staff files were current with certifications (ServSafe, First Aid and CPR, Narcan)
Completed staff evaluations / performance reviews
Liaison for IT Department before merging with Pittsburgh Mercy
Coordinated all IT issues for with IT department
Problem solved issues when IT was unreachable
Point of contact for facilitating use of One Drive through Microsoft Office, sharing files and working in real time for managers and supervisors
Assisted in creating software for organization that would help keep residents and staff safe and accounted for.
After School
Youth Development, Gwen’s Girls
01.2013 - 12.2014
Coordinated safety of 20+ girls ages 8-16
Planned (budget, activities, groups etc.) for school year and summer camp
Input client data in company database
Maintained KIDs database for fee for service.
Gwen’s Girls, Hosanna
02.2012 - 12.2012
Provided homework help
Taught small groups
Planned enrichment activities for students
Maintained $5 for A’s database and worked closely with local schools to obtain report cards of students in our program.
Group Facilitator
Gwen’s Girls
06.2009 - 02.2012
Served dinner and snack
Initiated check in’s with students
Planned enrichment activities for students
Chaperoned field trips
Oversaw support groups for 50 clients
Teacher
Council of Three Rivers American Indian Center
02.2008 - 01.2012
Conducted home visits for each child / conducted parent teacher conferences
Conducted assessments for 60 children.
Planned and implemented integrated lessons to meet national standards
Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
Completed daily reports, meal count sheets and attendance logs
Evaluated and revised lesson plans and course content to achieve student-centered learning
Held conferences with parents to address questions, discuss academic progress and encourage learning goals
<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center
<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC