Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabel Bright

Pittsburgh,PA

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent attention to detail and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Family Engagement Services Program Manager

Macedonia FACE
02.2022 - Current
  • Complete and submit board reports to CEO.
  • Present at board meetings.
  • Manage multiple databases to collect necessary data for grantor's and donors.
  • Collaborate with community program leaders and advocates to make resources accessible to those in need.
  • Resolve problems, improve operations and provide exceptional service.
  • Coach team members on professional development opportunities, contributing to improved overall performance.
  • Championed best practices in project management, fostering a culture of continuous improvement.
  • Developed a high-performing team by recruiting, training, and retaining skilled staff members who contributed to the overall success of the organization.
  • Address and resolve technical, financial, and operational concerns by working with team members and directors.
  • Facilitate workshops and conducted one-on-one training to educate team members.
  • Manage and supervise administrative and daily program operations, complying with policies and regulations.
  • Manage multiple strategic projects with numerous sub-projects or workstreams.
  • Maintain positive consumer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
  • Establish performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluate employee performance and conveyed constructive feedback to improve skills.
  • Coordinate individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.

Family Center Director

Providence Connections
07.2019 - 01.2022
  • Managed and supervised Family Center
  • Facilitated all human resource functions including, recruiting, interviewing, hiring, and completion of weekly payroll
  • Monitored employee files including core and mandatory training documentation
  • Managed and monitored annual budget for all core services
  • Prices all vendors for all activities for best rates possible
  • Coordinated with outsourced IT agency for department and building needs
  • Created all county and board, monthly, quarterly, and yearly reports
  • Developed, implemented, and managed all Family Center Programming
  • Established annual scope of services for department to Allegheny County Department of Human Services and assured implementation
  • Facilitated regular staff meetings and coordinated staff professional development
  • Actively participated in Site Directors Meetings, professional development trainings as needed and other community organizations as appropriate
  • Oversaw and organized volunteers to ensure proper orientation and supervision of all large groups
  • Collaborated with various community organizations to best serve families within the region.

Community Programs & Data Quality Supervisor

Bethlehem Haven
08.2017 - 08.2019
  • Assisted with Human Resource functions including recruiting, interviewing, hiring, onboarding, coaching, and mentoring, and weekly payroll
  • Cultivated and managed Rapid and Permanent Supportive Housing Community Programs
  • Directed and supervised housing coordinators for Community Programs
  • Identified inefficiencies in trying to maintain one program and gave input to how organization would benefit from this particular program’s removal
  • Oversaw Data Quality Checks / Quality Assurance
  • Analyzed and monitored data in Homeless Management Information System (HMIS) monthly and ensuring errors were caught and fixed
  • Instituted guidelines and processes to ensure client charts contained all information required by Department of Human Services (DHS)
  • Handled auditing process of client charts, ensuring all paperwork was completed correctly
  • Completed monthly program reports for leadership team
  • Completed Annual Program Reports (APR’s) for all Housing and Urban Development (HUD) programs under Bethlehem Haven
  • Improved program outcomes for entire organization
  • Oversaw grant renewals for all programs within Bethlehem Haven
  • Ensured Bethlehem Haven complied with DHS and HUD
  • Facilitated DHS monitoring visits.

Residential Manager

Bethlehem Haven
06.2014 - 08.2017
  • Performed Human Resource functions including recruiting, interviewing, hiring, onboarding, coaching, mentoring, and weekly payroll
  • Managed three residential programs within two buildings
  • Gave oversight to Respite Program
  • Supervised up to 30 staff
  • Maintained safe environment for residents
  • Worked closely with Chief Operating Officer, and Maintenance Manager in ordering supplies for all programs
  • Priced vendors for best price that would be cost-effective
  • Reorganized supply closet to be efficient for all staff when needing to replenish stock throughout all buildings
  • Created and implemented safety processes for entering and exiting buildings for staff and residents
  • Completed regular safety checks of all buildings
  • Ensured First Aid Kits and Fire Extinguishers were current and serviced
  • Spearheaded need for camera’s in and around building for safety of organization
  • Researched companies with best price and resources for organization
  • Completed monthly walk throughs with maintenance manager to identify items that needed to be fixed
  • Followed up with maintenance requests to ensure completion in a timely manner
  • Assisted in fire drills for organization
  • Ensured compliance, licensing, and certifications for residential programs remained current
  • Managed and supervised 15 full time and part time staff
  • Ensured all shifts were covered for 24/7 shift staff
  • Ensured staff files were current with certifications (ServSafe, First Aid and CPR, Narcan)
  • Completed staff evaluations / performance reviews
  • Liaison for IT Department before merging with Pittsburgh Mercy
  • Coordinated all IT issues for with IT department
  • Problem solved issues when IT was unreachable
  • Point of contact for facilitating use of One Drive through Microsoft Office, sharing files and working in real time for managers and supervisors
  • Assisted in creating software for organization that would help keep residents and staff safe and accounted for.

After School

Youth Development, Gwen’s Girls
01.2013 - 12.2014
  • Coordinated safety of 20+ girls ages 8-16
  • Planned (budget, activities, groups etc.) for school year and summer camp
  • Input client data in company database
  • Maintained KIDs database for fee for service.

Gwen’s Girls, Hosanna
02.2012 - 12.2012
  • Provided homework help
  • Taught small groups
  • Planned enrichment activities for students
  • Maintained $5 for A’s database and worked closely with local schools to obtain report cards of students in our program.

Group Facilitator

Gwen’s Girls
06.2009 - 02.2012
  • Served dinner and snack
  • Initiated check in’s with students
  • Planned enrichment activities for students
  • Chaperoned field trips
  • Oversaw support groups for 50 clients

Teacher

Council of Three Rivers American Indian Center
02.2008 - 01.2012
  • Conducted home visits for each child / conducted parent teacher conferences
  • Conducted assessments for 60 children.
  • Planned and implemented integrated lessons to meet national standards
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
  • Completed daily reports, meal count sheets and attendance logs
  • Evaluated and revised lesson plans and course content to achieve student-centered learning
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals

Education

Master of Education - Early Childhood Education

Carlow University
Pittsburgh, PA
05.2018

Bachelor of Arts - Family Studies

Lubbock Christian University
Lubbock, TX
12.2007

Associates Degree - Child and Family Studies

Community College of Allegheny County
Monroeville, PA
08.2005

Skills

  • Auditing
  • Budget
  • Documentation
  • Hiring
  • Leadership
  • Microsoft Office
  • Performance reviews
  • Processes
  • Programming
  • Policies
  • Quality Assurance
  • Supervision

Timeline

Family Engagement Services Program Manager

Macedonia FACE
02.2022 - Current

Family Center Director

Providence Connections
07.2019 - 01.2022

Community Programs & Data Quality Supervisor

Bethlehem Haven
08.2017 - 08.2019

Residential Manager

Bethlehem Haven
06.2014 - 08.2017

After School

Youth Development, Gwen’s Girls
01.2013 - 12.2014

Gwen’s Girls, Hosanna
02.2012 - 12.2012

Group Facilitator

Gwen’s Girls
06.2009 - 02.2012

Teacher

Council of Three Rivers American Indian Center
02.2008 - 01.2012

Master of Education - Early Childhood Education

Carlow University

Bachelor of Arts - Family Studies

Lubbock Christian University

Associates Degree - Child and Family Studies

Community College of Allegheny County

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Isabel Bright