ISABEL CARLOS
PICO RIVERA,CA
Summary
Experienced with providing top-tier in-flight service and maintaining safety standards. Utilizes effective communication and problem-solving skills to handle diverse passenger needs and situations. Track record of ensuring smooth operations and delivering positive flight experience.
Overview
8
8
years of professional experience
Work History
Private Jet Flight Attendant
Aero
16233 Vanowen St. Van Nuys, CA 91406
12.2020 - 04.2025
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Answered passenger questions and provided solutions to issues arising during flights.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Served beverages, full course meals and provided information about in-flight offerings to passengers.
Student Assistant/Receptionist
Rio Hondo College
Whittier, CA
08.2017 - 12.2019
- Answered phones and walk-in requests, scheduled appointments, copied printed and filed documents
- Provided students, faculty, staff and general public with strong customer service
- Assisted students with any questions they had about class schedules, registering for classes, advising and perspective student inquiries
- Supported the activities and events of the First Year Success Center as needed
Education
psychology
Rio Hondo College
Whittier, CA08.2017
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El Rancho High School
06.2017
Skills
- Excellent organizational skills
- Food and beverage service
- Cultural awareness
- Professional appearance
- Ability to multi-task and prioritize
- Quick learner
- Customer service
- Attention to detail
- Emergency situations management
Timeline
Private Jet Flight Attendant
Aero
12.2020 - 04.2025
Student Assistant/Receptionist
Rio Hondo College
08.2017 - 12.2019
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El Rancho High School
psychology
Rio Hondo College