Isabel Carrillo
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Dedicated to enhancing employee satisfaction and overall success. Diplomatic and friendly with proven commitment to excellent interpersonal and communication skills. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
6
6
years of professional experience
Work History
Servicing Team Lead
Premier America Credit Union
Chatsworth, United States
07.2021 - Current
- Coached team members in techniques necessary to complete job tasks
- Worked different stations to provide optimal coverage and meet production goals
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Worked with team to identify areas of improvement and devised solutions based on findings
- Mentored and guided employees to foster proper completion of assigned duties
- Held weekly team meetings to inform team members on company news and updates
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Gathered, organized and input information into digital database
- Educated staff on organizational mission and goals to help employees achieve success
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Teller
Logix Federal Credit Union
Burbank, United States
06.2019 - 07.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Processed customer transactions promptly, minimizing wait times
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions
- Maintained friendly and professional customer interactions
- Handled various accounting transactions
- Maintained accurate records of customer transactions in line with bank procedures
- Followed up on customer complaints and provided solutions to enhance customer satisfaction
- Assisted with training of new tellers on policies and procedures.
Receptionist /Manager's Assistant
Galpin Ford
North Hills, United States
06.2018 - 04.2019
- Cultivated strong relationships with vendors and partners supporting administrative operations
- Organized and updated databases, records and other information resources
- Identified opportunities to streamline processes and improve office operations and efficiency
- Created organized filing system to manage department documents
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships
- Negotiated and executed contracts on behalf of department
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities
- Improved office operations by automating client correspondence, record tracking and data communications
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Education
Bachelor of Arts Education Administration -
California State University - Chico
Chico, CA12.2025
Associate of Arts Elementary Education -
College of The Canyons
Valencia, CA12.2022
Associate of Arts Liberal Arts And Sciences -
College of The Canyons
Valencia, CA12.2022
Skills
- Self Performance Improvement
- Organizational Skills
- Creative Thinking
- Team & Relationship Building
- Training & Coaching
- Public Speaking
- Adaptability
- Problem Solving
- Effective Communication
- Performance Management
- Strategic Planning
- Emotional Intelligence
- Progress Reporting
- Group and individual instruction
- Small Group Supervision
Timeline
Servicing Team Lead
Premier America Credit Union
07.2021 - Current
Teller
Logix Federal Credit Union
06.2019 - 07.2021
Receptionist /Manager's Assistant
Galpin Ford
06.2018 - 04.2019
Bachelor of Arts Education Administration -
California State University - Chico
Associate of Arts Elementary Education -
College of The Canyons
Associate of Arts Liberal Arts And Sciences -
College of The Canyons