Summary
Overview
Work History
Education
Skills
Timeline
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Isabel Castaneda

Texarkana,TX

Summary

Adept at enhancing customer experiences and sales, my tenure at Books-A-Million showcased my ability to create captivating visual displays and offer personalized book recommendations. Skilled in both hospitality and store organization, I excel in environments requiring meticulous attention to detail and a proactive approach to customer service.

Overview

3
3
years of professional experience

Work History

Bookseller, Truck

Books-A-Million
Texarkana, TX
09.2023 - 09.2024
  • Created engaging displays that captured customer interest and boosted sales.
  • Answered phones promptly and responded to customer inquiries with accurate information.
  • Managed inventory and restocked shelves to ensure availability of popular titles.
  • Provided information about titles, authors, and genres to customers who requested assistance.
  • Computed purchases and received and processed cash or credit payment.
  • Processed payments quickly and accurately using cash registers or point-of-sale software systems.
  • Resolved customer complaints with empathy and professionalism, ensuring customer satisfaction.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Prepared special orders for customers when needed.
  • Restocked shelves when necessary to maintain adequate levels of inventory.
  • Provided personalized recommendations to customers based on their preferences and reading history.
  • Greeted customers to determine wants or needs.
  • Answered customer inquiries regarding product features, pricing, and availability.

To Go

Texas Roadhouse
Texarkana, TX
10.2021 - 08.2023
  • Processed payments accurately and efficiently using POS system.
  • Verified that prepared food met requirements for quality and quantity before delivery.
  • Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
  • Received payments, returned accurate change and closed checks in POS system.
  • Collaborated with team to deliver timely service of items.
  • Inspected food preparation areas to ensure cleanliness and proper functioning of equipment.
  • Regularly monitored inventory levels of restaurant supplies needed for daily operations.
  • Maintained safe food handling practices to prevent germ spread.
  • Made meals in accordance with company standards and requirements.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Packaged and bagged cooked food and prepared items.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Responded promptly to customer inquiries via phone or email in a courteous manner.
  • Organized and tracked to-go orders while maintaining accuracy.
  • Communicated effectively between the kitchen staff and customers regarding order status.

Education

High School Diploma -

Texas High School
Texarkana, TX
05-2024

Skills

  • Hospitality and accommodation
  • Literary braille
  • Visual displays
  • Product recommendations
  • Book recommendations
  • Book categorization
  • Store organization

Timeline

Bookseller, Truck

Books-A-Million
09.2023 - 09.2024

To Go

Texas Roadhouse
10.2021 - 08.2023

High School Diploma -

Texas High School

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Isabel Castaneda