Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesManager
Isabel Cervantes

Isabel Cervantes

Houston,TX

Summary

Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory. Highly-motivated and reliable employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

Sales Manager

Colonial Iron Doors
Houston, TX
09.2020 - 07.2023
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Tracked monthly sales to generate reports for business development planning.
  • Performed sales consultations and educated clients on products and services.
  • Maintained professional network of potential clients and business opportunities.
  • Created and maintained sales environment to support business objectives.
  • Achieved company growth and brand development through market expansion and sales.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Prospected for new business using databases and other strategies to generate sales.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Analyzed competitors' successes and failures, evaluating impact on market.
  • Attended trade shows for in-person engagement and network building.

Manager's Assistant

Hotel Discotheque
San Antonio, TX
06.2017 - 08.2020
  • Assigned tasks to associates to fit skill level and maximize team performance.
  • Maintained records through timely updates to employee and other files.
  • Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
  • Utilized company reports to analyze sales, gross profit and inventory activity.
  • Conducted inside training sessions to educate employees on products and company policies.
  • Assisted with revenue and profitability improvements, advertising, sales and human resources initiatives.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.

Bank Accountant

BBVA Bancomer
Mexico, ME
01.2011 - 10.2016
  • Reviewed financial information detailing assets, liabilities and capital and prepared balance sheets and profit and loss statements.
  • Went above and beyond to help customers and meet needs, delivering exceptional customer service.
  • Engaged customers in conversation to understand needs and suggested related products or services for upselling.
  • Informed customers of sales and promotions.
  • Answered customer inquiries with courtesy and accuracy.
  • Explained product details and care to potential customers.
  • Gave personal attention to customers, delivering rewarding shopping experiences.
  • Demonstrated strong knowledge of services, products and policies.
  • Resolved customer complaints via phone, email or social media.
  • Persuaded customers to reconsider cancellation.
  • Opened customer accounts, administering edits and renewals.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Fulfilled diverse duties to provide customer service, maintain accounts and open new accounts.
  • Performed special services for customers, ordering bank cards and checks.
  • Verified amounts and integrity of every check or funds transfer.
  • Reported daily averages and shortages to operations department.

Education

Some College (No Degree) - Psychology

UDLA
Mexico, ME

Skills

  • Strategic Planning
  • Cold Calling
  • Sales Tracking
  • Product and Service Management
  • Sales Planning
  • Account Management
  • Prospecting Skills
  • Recruiting and Hiring
  • Rapport and Relationship Building
  • Superb Time Management
  • Direct Sales
  • Territory and Account Management
  • Sales Territory Growth
  • Sales and Market Development
  • Product and Service Sales
  • Relationship Building
  • Bilingual - Spanish and English
  • Salesforce
  • Exceptional Multi-Tasker
  • Staff Management
  • Customer Service
  • Customer Retention
  • Problem Resolution
  • Project Management
  • Goal-Oriented
  • Negotiation
  • Training and Mentoring
  • Risk Mitigation

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Sales Manager

Colonial Iron Doors
09.2020 - 07.2023

Manager's Assistant

Hotel Discotheque
06.2017 - 08.2020

Bank Accountant

BBVA Bancomer
01.2011 - 10.2016

Some College (No Degree) - Psychology

UDLA

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Isabel Cervantes