Isabel C. Espinosa
Flower Mound,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Adept at fostering collaboration and driving results through strategic problem-solving and strong organizational abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Cook Walden- Capitol Parks Funeral Home and Cemetery
05.2024 - 04.2025
- Oversee the operations of the funeral home and cemetery.
- Motivated and developed staff, provided training and support to ensure a positive work environment.
- Ensured adherence to all relevant laws and regulations related to funeral home and cemetery.
- Monitored and controlled expenses, meeting revenue goals, and ensuring profitability.
Managing Partner
Jacob Schoen & Sons Funeral Home
07.2022 - 05.2024
- Trained, managed and motivated employees to promote professional skill development
- Develop and implement plans to improve customer satisfaction index and on-line community reviews
- Accountable for monitoring and achieving annual financial goals within Area of Responsibility
- Arranged funeral for grieving families
- Completed death certificates, burial permits and other legal documents for families
Funeral Home Manager
Shannon Rose Hill/Shannon Rufe Snow Funeral Chapel
09.2020 - 07.2022
- Trained, managed and motivated employees to promote professional skill development
- Develop and implement plans to improve customer satisfaction index and on-line community reviews
- Accountable for monitoring and achieving annual financial goals within Area of Responsibility
- Arranged funeral for grieving families
- Completed death certificates, burial permits and other legal documents for families
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
Funeral Home Manager
Calvary Hill Funeral Home
07.2017 - 09.2020
- Trained, managed and motivated employees to promote professional skill development
- Managed payroll, accounting, budgets, receivables and payables
- Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies
- Arranged funeral services for grieving families
- Worked closely with Diocese of Dallas to meet needs of families in church parishes
- Held and led grief support groups for Diocese of Dallas
- Assisted General Manager in preparation for annual financial board meeting with Bishop of Dallas and staff.
Funeral Home Manager
Greenoaks Funeral Home
04.2016 - 07.2017
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maximized performance by monitoring daily activities and mentoring team members
- Recruited and hired top performers to add talent and value to team
- Trained Provisionals for both Funeral Director/Embalmer license
- Assisted General Manager managing Reception Center and Crematory on property
Funeral Home Manager
Ourso Funeral Home
10.2012 - 04.2016
- Managed three locations, Donaldsonville, White Castle, and Pierre Part
- Embalmed, dressed and cosmetized decedents
- Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths
- Managed funeral home finances and performed general bookkeeping duties
- Enhanced operational performance by developing effective business strategies, systems and procedures
- Trained, managed and motivated employees to promote professional skill development
- Managed payroll, accounting, budgets, receivables and payables
- Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention
- Worked closely with local churches to lead grief support groups for community
- Started community fundraiser for Mary Bird Perkins Cancer Center in Baton Rouge and volunteered for various fundraisers in community
- Oversaw remodel of Ourso Funeral Home in Donaldsonville.
Funeral Director/Embalmer
H.C. Alexander/Ourso Funeral Homes
06.2009 - 10.2012
- Responsible for five locations until market restructure
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members
- Arranged funeral or memorial services for grieving families
- Removed decedents at private homes, hospitals and parish morgues
- Embalmed and prepared human remains for services
- Communicated with insurance companies to secure death benefits for payment of services
- Contacted cemeteries to schedule graveside service
- Arranged clergy, music and other service details for families
- Completed death certificates, burial permits and other legal documents for families.
Apprentice Funeral Director/Apprentice Embalmer
Restland Funeral Home
04.2005 - 04.2009
- Prepared remains for services, viewings and cremations
- Dressed and casketed decedents
- Removed decedents at private homes, hospitals and county morgues
- Assisted Funeral Directors with paperwork, printed materials for services
Funeral Service Assistant
Lake Lawn Metairie Funeral Home
04.2006 - 05.2007
- Organized chapels for visitations and maintained calm and orderly atmosphere
- Communicated with funeral attendees to provide information and facilitate organized services
- Prepared memorial materials, including service programs and signage
- Assisted funeral director in coordination of services
- Escorted mourners to parlors for wakes and funerals
- Assisted General Manager and Administration team with office duties when needed.
Education
Associate of Applied Science -
Dallas Institute of Funeral Service
Dallas, TX11.2008
Bachelor of Arts - Sociology
Tulane University
New Orleans, LA12.2006
Skills
- Service excellence
- Dedicated work ethic
- Detail-oriented approach
- Customer service proficiency
Affiliations
- District Governor of the Year-Louisiana Funeral Directors Association-2015
- Century Club Award-2020
- Affiliations Board Member of Louisiana Funeral Director Association- District Governor-Vice President 2013-2017.
Certification
Dual Licensed Funeral Director and Embalmer- Texas and Louisiana
Timeline
General Manager
Cook Walden- Capitol Parks Funeral Home and Cemetery
05.2024 - 04.2025
Managing Partner
Jacob Schoen & Sons Funeral Home
07.2022 - 05.2024
Funeral Home Manager
Shannon Rose Hill/Shannon Rufe Snow Funeral Chapel
09.2020 - 07.2022
Funeral Home Manager
Calvary Hill Funeral Home
07.2017 - 09.2020
Funeral Home Manager
Greenoaks Funeral Home
04.2016 - 07.2017
Funeral Home Manager
Ourso Funeral Home
10.2012 - 04.2016
Funeral Director/Embalmer
H.C. Alexander/Ourso Funeral Homes
06.2009 - 10.2012
Funeral Service Assistant
Lake Lawn Metairie Funeral Home
04.2006 - 05.2007
Apprentice Funeral Director/Apprentice Embalmer
Restland Funeral Home
04.2005 - 04.2009
Bachelor of Arts - Sociology
Tulane University
Associate of Applied Science -
Dallas Institute of Funeral Service
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