Isabel Cordova
Katy
Summary
Driven and reliable customer service and administrative expert with over nine years of experience. Skilled in communications, problem solving, and accurate data entry. Proven to excel in vast settings due to strong determination and reliability.
Overview
11
11
years of professional experience
Work History
Sr Member Services Agent
Texas Children's Health Plan
09.2021 - 09.2023
- Delivered exceptional customer service to every member by leveraging extensive knowledge of the health plan and creating welcoming, positive experiences
- Met the 100% quality service score each month, as well as all other monthly goals required
- Cross-trained and provided backup support for other member service areas as needed
- Completed sudden special projects trusted to me by upper management in a timely manner
- Investigated and resolve customer inquiries and complaints without having to involve upper management
- Recorded actions taken, issues resolved and re-route necessary service forms to effectively manage and resolve member accounts
Treasury Analyst
Opportune LP
05.2019 - 06.2020
- Verified and processed check run packets given by A/P, Revenue and Land departments for Oil and Gas client invoices, using BOLO and Certex systems
- Reached out to clients via phone call to verify check run packet amounts before processing for extra security measures
- Uploaded appropriate ACH and/or Positive Pay files to bank websites for clients
- Printed checks ifor clients in a timely manner to ensure payments were mailed and/or released in order to meet payment deadlines
- Sent ACH and/or Positive Pay information being uploaded to clients via email for their reference
- Communicated with clients on deadlines and/or questions regarding check run process
- Sent final email to department that requested check run with details of completion process
Residential Leasing Associate
CIM Group
02.2016 - 05.2019
- Provided weekly/monthly lease roll over market rent analysis to Property Manager for a class A+ property
- Followed- up on all leasing inquiries tracked by property using Yardi Systems
- Organized regular resident events to maintain resident retention
- Updated Locators and Realtors on new leasing specials to increase traffic rate
- Shopped competitor communities to gain knowledge of what other amenities were being offered in the area
Resident Services Manager
IMT Residential
07.2015 - 02.2016
- Promoted from Leasing Consultant position within 8 months due to high customer service performance, multitasking and organization skills
- Managed exceptional customer support for a 1,006 unit property by providing assistance with rental issues, lease contract concerns, and other resident related responsibilities
- Met renewal goals each month to enhance occupancy rate
- Submitted invoices with appropriate PO numbers for Realtors, Locator's, and Vendors in a timely manner
- Submitted weekly reports to regional supervisors keeping them up to date on the property's performance
Leasing Consultant
IMT Residential
11.2014 - 07.2015
- Immediately recorded all telephone and in-person visits using Lead Tracking Solutions (Yardi Pop Card)
- Met monthly goals on raving reviews from prospects and new residents to increase Company/Property ratings
- Had prospect(s) complete an application and secure deposit in accordance with company procedures and Fair Housing requirements
- Regularly followed-up on prospects that did not close and attempted to close sale again
- Completed training classes as instructed to become knowledgeable in multiple aspects of the multifamily industry such as Resident Retention, and Fair Housing
Office Manager
Solus Roofing and Restoration
07.2013 - 08.2014
- Updated customer accounts and information on a daily basis using Intuit Quickbooks
- Communicated with clients via phone, email and in person to obtain payments on outstanding accounts
- Managed all social media programs, including Internet forums, blogs, and social networking applications to increase ratings
- Assisted with payroll preparation and entered data into cumulative payroll document
Receptionist
An Albert Luiz Salon & Spa
01.2013 - 05.2013
- Informed guests of spa services, programs and activities over via phone and in person
- Addressed all guest complaints and referred any escalated situations to management
- Researched various types of spa therapies and treatments to be better informed of spa services
- Coordinated and booked all spa service appointments for individual and group clients
- Verified end-of-day reports against credit and cash profits
Education
High School Diploma
Dulles High School
Sugar Land, TX05.2012
Skills
- Customer service
- Organization
- Problem-solving skills
- Professional telephone demeanor
- Business administration
- Call Center Operations
- Product Knowledge
- Appointment Scheduling
- Administrative Support
- Customer Relationship Management (CRM)
Timeline
Sr Member Services Agent
Texas Children's Health Plan
09.2021 - 09.2023
Treasury Analyst
Opportune LP
05.2019 - 06.2020
Residential Leasing Associate
CIM Group
02.2016 - 05.2019
Resident Services Manager
IMT Residential
07.2015 - 02.2016
Leasing Consultant
IMT Residential
11.2014 - 07.2015
Office Manager
Solus Roofing and Restoration
07.2013 - 08.2014
Receptionist
An Albert Luiz Salon & Spa
01.2013 - 05.2013
High School Diploma
Dulles High School
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