Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isabel Cortez

Las Vegas

Summary

Detail-oriented Administrative Assistant with extensive experience in office support, customer service, and HR administration. Skilled in managing high-volume inquiries, preparing correspondence and reports, processing and scanning records, and ensuring compliance with organizational policies. Adept at multi-tasking in fast-paced environments while maintaining accuracy and professionalism. Strong background in employee record management, recruitment support, and fostering positive employee relations. Proficient in Microsoft Word, Excel, Outlook, and document management systems. Bilingual in English and Spanish.

Overview

5
5
years of professional experience

Work History

HR/Administrative Assistant

Neurology Center of Las Vegas
01.2025 - Current
  • Serve as first point of contact for patients, staff, and visitors; respond to inquiries and triage calls with professionalism.
  • Prepare and distribute correspondence, policy memos, and training materials in support of HR and compliance functions.
  • Process and audit employee records, payroll coordination, and benefits documentation with attention to accuracy.
  • Maintain electronic and physical filing systems, scanning and uploading documents into record management platforms.
  • Coordinate scheduling, track time-off requests, and reconcile timesheets.
  • Provide administrative support to leadership including reporting, inventory management, and event coordination.

Switchboard Operator

Neurology Center of Las Vegas
01.2024 - 01.2025
  • Managed a high volume of inbound calls and directed inquiries to appropriate departments.
  • Assisted customers by providing accurate information on services, policies, and procedures.
  • Supported administrative functions including data entry, filing, and record organization.

Care Coordinator

My Left Foot Children’s Therapy
06.2023 - 12.2024
  • Coordinated scheduling between therapists and clients to optimize workflow.
  • Maintained patient and staff data in scheduling systems while ensuring HIPAA compliance.
  • Handled high-volume communications and documented information with precision.

Sales Associate

Zara
08.2022 - 01.2023
  • Delivered excellent customer service in a fast-paced retail setting.
  • Processed merchandise shipments and maintained organized store displays.
  • Supported team operations with administrative and organizational tasks.

Student Worker

Nevada System of Higher Education
09.2020 - 08.2022
  • Provided phone and email support for administrative offices.
  • Managed correspondence, records, and daily office operations.
  • Assisted with meeting coordination, service requests, and internal communications.

Education

Bachelor of Science - Business Administration

University of Nevada
Las Vegas, NV
08.2025

High School Diploma -

Nevada Connections Academy
Las Vegas, NV
05-2019

Skills

  • Proficient in phone and in-person interactions
  • Document preparation
  • Records management & scanning systems
  • Microsoft Word, Excel, Outlook
  • Data entry & reporting
  • Attention to detail & accuracy
  • Scheduling & calendar coordination
  • Bilingual communication: English and Spanish
  • Office administration
  • Onboarding assistance

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

HR/Administrative Assistant

Neurology Center of Las Vegas
01.2025 - Current

Switchboard Operator

Neurology Center of Las Vegas
01.2024 - 01.2025

Care Coordinator

My Left Foot Children’s Therapy
06.2023 - 12.2024

Sales Associate

Zara
08.2022 - 01.2023

Student Worker

Nevada System of Higher Education
09.2020 - 08.2022

Bachelor of Science - Business Administration

University of Nevada

High School Diploma -

Nevada Connections Academy