Isabel Darowicz
Oak Lawn,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Bagel Maker
The Great American Bagel
05.2023 - 01.2024
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Resolved customer concerns with positive approach and constructive strategies.
- Complied with health and safety codes to protect staff and customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Trained and supervised new employees on bakery operations and procedures.
- Operated and maintained bakery equipment, including ovens and mixers.
- Processed customer orders and payment transactions.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Dog Groomer/Dog Daycare Attendant
Posh Pet Day Spa
02.2023 - 05.2023
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick
- Gave animals proper attention to promote secure environment in owner's absence
- Kept cages, kennels, play yards, and grooming areas neat and clean
- Kept animal coats clean and healthy with regular washing, grooming, and trimming
- Communicated professionally with pet owners via phone, email, and text
- Washed, trimmed and brushed animals to maintain good grooming standards
- Trained animals in behavioral compliance or other special routines or commands
- Followed pet care instructions for dietary needs and medication regimens
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases
- Supervised over 20 dogs daily
Hostess
Palermo's Italian Cuisine
09.2022 - 01.2023
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Answered customer questions about hours, seating, and menu information
- Relayed guest comments or suggestions to manager on duty for further action
- Rearranged tables and chairs for large parties and retrieved high chairs for children
- Answered phone calls to take orders, give information and document reservations
- Completed daily side work and opening and closing duties without fail.
Pool Front Desk Attendant
Burbank Park District Water Park
05.2022 - 08.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Stored guest valuables in safe and individual boxes for security
- Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Checked and verified photo identification prior to granting facility access
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Back of House Team Member
Chick-Fil-A
02.2022 - 05.2022
- Keep minute-to-minute awareness of servable inventory while projecting future customer consumption to give the customer the best product available
- Complete rotation of product on a first-in first-out rotation
- Work safely around kitchen equipment and report any maintenance issues to the Manager on Duty or Kitchen Supervisor
- As part of a team, assist other team members with completing job tasks, especially during peak times, to keep kitchen running efficiently
- Assist in keeping the kitchen clean, hygienic and tidy, at all times in accordance with company, local, and state regulations in order to prevent injury, food borne illnesses and cross-contamination
- Keep up to date with current promotions and new products
- Prepare, cook and present food safely, quickly and efficiently while meeting company, local, and state regulations
- In a fast-paced environment, modified standard recipes to accommodate customer requests
- Safely and properly operate equipment, such as cardboard baler, ovens and fryers, to prevent injury or equipment malfunction
- Increase personal knowledge by taking initiative to completing in-house training to include re-certification as needed
- Carry out instructions given by the management team and operator
- Wash dishes and restaurant equipment in accordance with company, local, and state regulations to include proper disinfecting procedures.
Deli Attendant/Store Associate
Joe & Franks
06.2020 - 01.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
- Made food according to standard recipes with requested changes for customer satisfaction
- Offered product samples to help customers discover new items
- Checked product quality for freshness before serving
- Delivered exemplary customer service to guests, even in peak business periods to promote retention
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Unloaded, sorted and stocked merchandise according to store layout and product placement
- Cleaned and sanitized deli equipment according to health and safety guidelines
- Handled lottery ticket sales meeting legal standards of underage sales.
Education
High School diploma -
Oak Lawn Community High School
Oak Lawn, IL05.2022
Skills
- Opening and closing procedures
- Sanitation and cleaning
- Cash Handling
- Till counting
- Organization and Time Management
- Safe food handling
- Customer service
- Product Presentation
- Team Player
- Conversant in Polish
Languages
Polish
Native or Bilingual
Timeline
Bagel Maker
The Great American Bagel
05.2023 - 01.2024
Assistant Dog Groomer/Dog Daycare Attendant
Posh Pet Day Spa
02.2023 - 05.2023
Hostess
Palermo's Italian Cuisine
09.2022 - 01.2023
Pool Front Desk Attendant
Burbank Park District Water Park
05.2022 - 08.2022
Back of House Team Member
Chick-Fil-A
02.2022 - 05.2022
Deli Attendant/Store Associate
Joe & Franks
06.2020 - 01.2022
High School diploma -
Oak Lawn Community High School
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