Isabel De La Garza
Austin,TX
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
8
8
years of professional experience
Work History
Customer Operations Representative
Redwood Logistics
Austin, Texas
07.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products being delivered to facilities, and making appointments.
- Monitored customer accounts to ensure accuracy of billing information.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collaborated with other departments to develop strategies for improving the customer experience.
- Coordinated with vendors regarding order fulfillment requirements.
- Updated and maintained databases with current information.
- Achieved cost-savings by developing functional solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Amazon Delivery Driver
Amazon
Austin, Texas
04.2019 - 06.2021
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Handled merchandise in accordance with product handling standards.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Inspected vehicle and maintained gas, oil and water levels.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Assisted warehouse personnel in packing orders when necessary.
- Completed day-to-day duties accurately and efficiently.
Bakery Worker
HEB Grocery Store
San Antonio, Texas
06.2017 - 07.2018
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Listened to guests to understand needs and help each person select optimal products and services.
- Maintained a clean and organized bakery area, complying with health and safety regulations.
- Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
- Inspected finished products for quality assurance before packaging them for sale.
- Bagged or packaged purchases and wrapped gifts.
- Assisted with baking and decorating tasks as required.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Monitored temperatures inside ovens during baking processes to ensure food safety regulations were met.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Conducted inventory checks and restocked bakery supplies and ingredients.
- Managed customer complaints and resolved issues in a timely and professional manner.
Education
High School Diploma -
Los Fresnos High School
Los Fresnos06-2010
Skills
- Customer service
- Staff supervision
- Conflict resolution
Languages
Spanish
Professional
Timeline
Customer Operations Representative
Redwood Logistics
07.2021 - Current
Amazon Delivery Driver
Amazon
04.2019 - 06.2021
Bakery Worker
HEB Grocery Store
06.2017 - 07.2018
High School Diploma -
Los Fresnos High School
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