Isabel Delgadillo

As a swissport employee working in office we have several duties.

• Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
• Scanning inbound and outbound loads from trucks and plans.
• Running/Trucks- I will do the paperwork associated with checking in and out trucks. I will talk with the drivers on when they can depart facility or where to go.
• Assembled containers and crates used to transport large items such as vehicles or machines.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Paperwork- I sometimes do paperwork for all of office, warehouse and for the plane arriving/departing.

• I worked in a warehouse environment welding piece together for Toyota.
• Welded in flat, horizontal, vertical and overhead positions.
• Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
• Inspected welds and checked critical measurements to meet specifications.
• Prepared welding equipment to perform advanced welding work.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Translated complex technical issues into digestible language for non-technical users.
• Documented transactions and support interactions in system for future reference and addition to knowledge base.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Modem.
• Managed high levels of call flow and responded to customer technical support needs.
• Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.

• Booking/cancelling reservations also creating cases for issues the guest experienced
• I can waive cancellation fees and add points for any inconveniences.
• Collaborated with staff members to make accurate reservations.
• Negotiated essential contract terms such as length of stay, room types and room requests on behalf of clients.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

• I work with direct express prepaid cards for government assistance checks I file a claim for transaction that are unauthorized I issue new cards
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Summarized all key information regarding investigation into detailed report for delivery to client.

• I am a housekeeper at candlewood suites I am the one who keeps the rooms clean and makes sure that the guest have a comfortable stay.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.

• I worked as a chat representative for Verizon wireless
• I answer chats mainly about there bill questions for example "why is my bill so high?" And just go from there.
• Handled inbound customer chat conversations from various websites.
• Asked open-ended questions to determine which products or services would be best fit for customer's needs.
• Documented all customer information accurately in computer system, providing dated notes for future reference.
• Worked closely with each customer to carefully resolve issues within timely fashion.

• I would make and place calls to customers needing to refill there medication via phone and check up on how they like there services with us.

• I was working for banks so I would do small sales for checks
• Customers would contact me for the refill of there check books either a new design or there regular order.

• Shampoo hair and assist employees with what they needed help with and call clients to remind them about appointments.
• Educated customers on products to maximize benefits.
• Processed payments, entering sales in register for prompt customer service.
• Mixed pigments and used proper techniques to achieve desired color.
• Completed safety training and certifications to minimize risk of infection or injury to customers.
• Determined appropriate hair treatments based on conditions and textures.