Isabel Delgadillo
Pleasanton,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Remodeling Crew Member
Walmart
03.2024 - 06.2024
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Collaborated with team members to complete projects on time and within budget constraints.
- Enhanced customer satisfaction by providing high-quality remodeling services for various residential projects.
- Collaborated with team members to complete remodeling projects on time and within budget.
Cargo Agent
Swissport USA
07.2023 - 03.2024
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
Warehouse Worker
Hireworks
05.2023 - 06.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Service Representative
TaskUs
04.2020 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Technical Support Representative
IBEX Global
08.2019 - 10.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Guest Service Representative
Marriot International
12.2018 - 08.2019
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Answered hotel phones with professionalism and directed calls appropriately.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Fraud Prevention Specialist
Conduent Global
11.2017 - 10.2018
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
Housekeeper
Candlewood Suites Hotel
05.2017 - 10.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Chat Support Representative
Conduit Global
10.2016 - 02.2017
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Medical Representative
Alorica
01.2016 - 04.2016
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assisted physicians with patient education efforts, providing resources and support as needed.
Customer Care Representative
Harland Clarke
10.2015 - 01.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Shampoo Technician
Emili Lane Salon and Spa
07.2015 - 10.2015
- Developed strong relationships with clients, leading to repeat business and positive word-of-mouth referrals.
- Ensured a welcoming environment for all clients by maintaining cleanliness throughout the salon space.
- Collaborated with team members to deliver consistent, high-quality service across all aspects of the salon experience.
- Mentored new Shampoo Technicians in proper techniques and procedures, fostering teamwork within the salon staff community.
Customer Service Representative
ILD Telecommunications
01.2013 - 01.2015
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Remodeling Crew Member
Walmart
03.2024 - 06.2024
Cargo Agent
Swissport USA
07.2023 - 03.2024
Warehouse Worker
Hireworks
05.2023 - 06.2023
Customer Service Representative
TaskUs
04.2020 - 04.2023
Technical Support Representative
IBEX Global
08.2019 - 10.2019
Guest Service Representative
Marriot International
12.2018 - 08.2019
Fraud Prevention Specialist
Conduent Global
11.2017 - 10.2018
Housekeeper
Candlewood Suites Hotel
05.2017 - 10.2017
Chat Support Representative
Conduit Global
10.2016 - 02.2017
Medical Representative
Alorica
01.2016 - 04.2016
Customer Care Representative
Harland Clarke
10.2015 - 01.2016
Shampoo Technician
Emili Lane Salon and Spa
07.2015 - 10.2015
Customer Service Representative
ILD Telecommunications
01.2013 - 01.2015
High School Diploma -
Penn Foster Career School
Similar Profiles
Luis CortezLuis Cortez
Produce Associate at WalmartProduce Associate at Walmart
Jonathan WoodJonathan Wood
Automotive Technician at WalmartAutomotive Technician at Walmart
Debra CrosbyDebra Crosby
Retail Sales Associate at WalmartRetail Sales Associate at Walmart