Summary
Overview
Work History
Education
Skills
Languages
Timeline
Isabel De Lucca

Isabel De Lucca

Reisterstown,MD

Summary

Proven Personal Assistant with a track record of enhancing the efficiency of executives at Self Employed by mastering time management and organization. Skilled in travel coordination and maintaining discretion, I increased client satisfaction . A dedicated team player, I excel in multitasking and delivering exceptional customer service, fostering positive outcomes for both clients and teams. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience

Work History

Online Personal Assistant

Self Employed
07.2013 - 04.2024
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Displayed absolute discretion at handling confidential information.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Used discretion when handling confidential information.
  • Provided multifaceted services to career professionals by scheduling appointments, and arranging transportation.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
  • Handled bills and invoices and completed appropriate actions.
  • Coordinated appointments with medical professionals.
  • Developed and implemented activities to improve clients' quality of life.
  • Facilitated transportation to and from appointments.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Portuguese Teacher

Brazilian Government
01.2004 - 01.2013
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
  • Developed comprehensive lesson plans to cover all aspects of Portuguese grammar, vocabulary, and cultural understanding.
  • Enhanced students'' communication skills by utilizing diverse teaching methodologies tailored to individual learning styles.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Maintained open lines of communication with parents through regular updates on student progress while addressing any concerns or questions promptly.

Visa Concierge

Mondial Assistance
São Bernardo do Campo , São Paulo
03.2000 - 01.2004
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Streamlined communication between departments, ensuring efficient service delivery to guests.
  • Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
  • Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
  • Demonstrated solid attention to detail when processing guest charges accurately during each transaction.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bacharel Letras, Portuguese/English -

FASB, São Paulo, Brazil
12.2004

Skills

  • Time Management
  • Multitasking and Organization
  • Customer Service
  • Strong Work Ethic
  • Creative Thinking Capacity
  • Strong Problem Solver
  • Attention to Detail
  • Time management expertise
  • Dedicated Team Player
  • Appointment Scheduling
  • Exceptional organization
  • Advanced multitasking abilities
  • Valid Driver's License
  • Commitment to quality and service
  • Errands
  • Professional and mature
  • Schedule Management
  • Complex Problem-Solving
  • Discretion and Confidentiality
  • Social Media Savvy
  • Flexible Schedule
  • Client satisfaction
  • Organizing and Preparing Meetings
  • Travel Coordination
  • Travel planning expertise
  • Project Coordination
  • Travel Arrangements
  • Guest Relations
  • Meeting planning
  • Clean Driving Record
  • Childcare experience
  • Interior decorating

Languages

Portuguese
Native or Bilingual
English
Professional Working

Timeline

Online Personal Assistant - Self Employed
07.2013 - 04.2024
Portuguese Teacher - Brazilian Government
01.2004 - 01.2013
Visa Concierge - Mondial Assistance
03.2000 - 01.2004
FASB - Bacharel Letras, Portuguese/English,

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Isabel De Lucca