Isabel Diaz

• Supervised and maintained safe environments for up to 22 children ages 2 - 5 years old
• Organized and managed a clean, secure, positive, and educational classroom
• Cultivated and instructed a developmentally appropriate curriculum to enhance children's education
• Adapted teaching styles based on each child’s individual needs
• Implemented various behavioral management techniques
• Assisted in toileting while encouraging self-help skills
• Collaborated with other teachers as well as parents to best educate and support children in the classroom

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
• Assessed table availability, managed the seating chart, and assigned tables to guests based on their preferences, party size, and server availability
• Handled reservation requests for large parties in addition to preparing the dining room
• Managed waitlist during busy hours by recording guest information, providing accurate wait times, and collaborating with servers
• Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
• Promptly answered phone calls to accept reservations, provide information, and direct calls to other departments

· Maintained awareness and supervision of children's needs to foster physical health and safety

· Observed children to assess social, emotional, physical, and intellectual development

· Demonstrated ability to create a safe and nurturing learning environment for young students

· Applied patience and understanding when dealing with challenging student behavior

· Developed lesson plans with goals, activities, and outcomes that represented state early learning standards

· Encouraged children's self-expression through verbal communication, art, and music

· Assisted with toileting when necessary while also promoting independence