Isabel Diaz
Belleview
Summary
Detail-oriented professional with expertise in project management and safety compliance. Proven ability to assess operations and maintain effective communication, ensuring top-tier customer service and adherence to safety protocols.
Overview
7
7
years of professional experience
Work History
Subcontractor
Self-employeed
Belleview
05.2019 - Current
- Determined consumer needs to provide products and services appealing to larger market.
- Assessed company operations for compliance with safety standards.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Utilized project management software to track project progress, manage tasks, and communicate with team members effectively.
- Oversaw site preparation, including land clearing and earthmoving, to ready sites for construction.
- Developed strong understanding of residential and commercial building codes and verified proper permitting.
- Fixed items using carpentry skills.
- Inspected work site following each shift and removed debris to keep area clean.
- Interacted with homeowners to understand the job specifics and expectations.
- Followed safety protocols to avoid job site accidents and damage to property.
- Participated in training sessions to improve technical skills and knowledge.
Sales Agent
UnitedHealth Group
Belleview
05.2023 - 01.2024
- Assisted customers with inquiries about health insurance plans and services.
- Utilized CRM software to track interactions and manage client relationships.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Operated register, handled cash and processed credit card transactions.
Education
Associate of Applied Science - Medical Coding
Rasmussen University
Ocala, FLSkills
- Medical coding
- Customer service
- Project management
- Health insurance knowledge
- Compliance assessment
- CRM software usage
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Agent
UnitedHealth Group
05.2023 - 01.2024
Subcontractor
Self-employeed
05.2019 - Current
Associate of Applied Science - Medical Coding
Rasmussen University