Isabel Diaz
Rock Island,IL
Summary
Results-driven finance and operations professional with experience in grant accounting, financial analysis, and banking operations. Proven ability to manage and reconcile complex financial data, maintain compliance with regulatory requirements, and support organizational objectives through precise reporting and cross-functional collaboration. Known for accuracy, adaptability, and clear communication. Bilingual in English and Spanish.
Overview
11
11
years of professional experience
Work History
Financial Analyst / Grant Accountant
Family Resources Inc.
Davenport, IA
03.2024 - Current
- Monitor and report financial activity for State and Federal grants to ensure compliance with funding requirements.
- Prepare and submit monthly grant reimbursement requests to external funding agencies.
- Maintain general ledger accuracy through verification and posting of transactions.
- Develop, track, and revise grant budgets as needed.
- Allocate payroll and expenses across multiple funding sources and cost centers.
- Prepare analytical reports to support project tracking and management decision-making.
- Participate in grant-funded site visits, audits, and financial reviews.
- Lead weekly and monthly budget meetings with finance leadership and upper management.
- Provide financial information to auditors
- Perform quality audit on client files
- Developed comprehensive financial models to support forecasting and budgeting initiatives.
- Collaborated with cross-functional teams to prepare detailed variance reports for management review.
- Streamlined reporting processes, increasing efficiency and accuracy of financial presentations.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Presented findings to senior leadership, influencing critical investment decisions.
- Coordinated audits of grant expenditures, identifying discrepancies and recommending corrective actions.
- Trained junior staff on grant accounting principles and software applications to enhance team capabilities.
- Analyzed budget proposals and financial statements to ensure alignment with funding requirements.
- Monitored spending patterns across grants, providing insights to optimize resource allocation.
- Maintained strong relationships with funders through prompt responses to inquiries, sharing relevant project updates, and submitting required reports on time consistently.
- Safeguarded compliance with federal regulations by staying up-to-date on changing guidelines and applying them to financial management practices.
- Strengthened organizational capacity for grant reporting by developing templates and guidelines that ensured consistency in the presentation of financial data across multiple projects.
Customer Experience Agent
MidAmerican Energy Company
Davenport, IA
08.2021 - 02.2024
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Process emergency service orders, including those related to gas leaks and electrical outages.
- Created and updated customer accounts and scheduled service starts, transfers, and disconnections.
- Processed customer payments and established payment agreements.
- Resolved customer inquiries through various communication channels, ensuring timely and effective support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
BSA Operations Analyst
TBK Bank
Davenport, IA
06.2015 - 04.2021
- Identified and investigated potential criminal or fraudulent activity affecting the bank and its customers.
- Analyzed transactional data including CTRs and daily currency reports using AML and fraud detection software.
- Reviewed and resolved system-generated alerts to support suspicious activity determinations.
- Prepared reports and documentation for management and compliance review.
- Provided guidance to branch managers, bankers, and tellers on compliance
- Analyzed suspicious activity reports to identify potential money laundering and fraud risks.
- Collaborated with cross-functional teams to enhance compliance procedures and mitigate operational risks.
- Conducted thorough investigations of transaction anomalies using advanced data analysis tools.
- Developed comprehensive documentation for investigation findings, ensuring regulatory adherence and audit readiness.
- Conducted thorough and timely investigations of suspicious activity reports, ensuring compliance with regulatory requirements.
- Identified trends and patterns in customer transactions, providing valuable insights for improving risk assessments and detection capabilities.
- Reviewed and filed currency transaction reports submitted by branches within required regulatory-imposed timeframes.
Education
Bachelor of Science - Accounting
Western Illinois University
Moline, IL05.2024
Associate in Arts -
Black Hawk College
Moline, IL05.2020
High School Diploma -
United Township High School
East Moline, IL05.2013
Skills
- Financial management
- Data collection & research
- Excellent attention to detail
- Analytical research
- Financial modeling
- Documentation skills
- Auditing procedures
- Report preparation
- Project management
- Cost-benefit analysis
- Strong organization
- Research
- Microsoft Excel
- Flexible team player
- Accuracy and quality control
- Adaptable to new systems and processes
Timeline
Financial Analyst / Grant Accountant
Family Resources Inc.
03.2024 - Current
Customer Experience Agent
MidAmerican Energy Company
08.2021 - 02.2024
BSA Operations Analyst
TBK Bank
06.2015 - 04.2021
Bachelor of Science - Accounting
Western Illinois University
Associate in Arts -
Black Hawk College
High School Diploma -
United Township High School