Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isabel Duque

Kissimmee,FL

Summary

  • Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Housekeeping Supervisor position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Housekeeping Supervisor

Castle Group USA - Solivita
02.2023 - 02.2024
  • Ensured timely completion of daily tasks, leading to an increase in positive residents feedback regarding cleanliness.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Communicated repair needs to maintenance staff.
  • Increased employee performance through effective supervision and training.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Scheduled and prioritized tasks to staff, overseeing work completion.

Housekeeper

Evergreen Lifestyles Management -Solivita
10.2017 - 02.2023
  • Maintained clean and comfortable environments in common areas of the community by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Verified cleanliness and organization of storage areas and carts.

Room Attendant

Caribe Royale
06.2015 - 11.2016
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Ensured positive guest experiences with prompt response to special requests and additional services.
  • Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
  • Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.

Education

High School Diploma -

Colegio San Luis
Bogota, Colombia
12.1983

Skills

  • Housekeeping knowledge
  • Cleaning and sanitation
  • Guest Relations
  • Customer service-focused
  • Task assignment
  • Staff Scheduling
  • Task Delegation
  • Vacuuming and sweeping
  • Dusting furniture
  • Problem-Solving
  • Decision-Making
  • Employee Scheduling
  • Staff Training
  • Work Inspection
  • Employee Training and Development

Languages

Spanish
Native or Bilingual

Timeline

Housekeeping Supervisor

Castle Group USA - Solivita
02.2023 - 02.2024

Housekeeper

Evergreen Lifestyles Management -Solivita
10.2017 - 02.2023

Room Attendant

Caribe Royale
06.2015 - 11.2016

High School Diploma -

Colegio San Luis

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Isabel Duque