Microsoft word
Isabel Encineas
Pahrump,NV
Summary
To find a place of employment that offers a chance for advancement and growth within the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Family Caregiver
Self-employeed
06.2025 - Current
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with daily living activities, running errands, and household chores.
- Transported clients to and from medical appointments with safety and efficiency.
Content Manager
Aztusa
10.2015 - Current
- Edited and proofread all written materials, maintaining a high standard of grammar and style consistency.
- Approved, reviewed and edited content flowing to website.
- Used content management system to analyze user engagement and website traffic metrics.
- Edited and proofread content for accuracy and readability.
- Improved social media presence by curating shareable content that generated increased followers and engagement.
Jewelry Sales Associate
JC Penney Stores
10.2010 - 01.2011
- Customer service, sale and display jewelry, inventory, logging and daily diamond count, open and close P.O.S. systems, build relationships with customers.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
- Resolved customer complaints with empathy and efficiency, ensuring their satisfaction and loyalty.
Emergency Room Admitting Rep 1
Torrance Memorial Medical Center
04.2007 - 12.2008
- Beside patient registration, insurance verification, update patient information in certrix and insights system, answer patient question, scan.
- Ensured compliance with HIPAA regulations, safeguarding the privacy of sensitive patient information.
- Effectively used hospital software systems to enter patient demographic information, verify insurance coverage, and schedule appointments when necessary.
- Maintained up-to-date knowledge on insurance policies, ensuring accurate billing for patients and the healthcare facility.
- Provided excellent customer service to patients and their families during the registration process.
- Developed positive relationships with physicians, nurses, and other hospital staff, fostering effective communication across departments.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Greeted and assisted patients with check-in procedures.
Jewelry Sales Associate
JC Penney Stores
11.2005 - 04.2007
- Customer service, sale and display jewelry, inventory, logging and daily diamond count, open and close P.O.S. systems, build relationships with customers.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
- Resolved customer complaints with empathy and efficiency, ensuring their satisfaction and loyalty.
Graveyard Mentor
Substance Abuse Foundation
04.2005 - 11.2006
- Mentor clients, nightly bed/client count that was done daily, grounds check, property checks, urinalysis test on clients, and attend daily morning mentor meetings.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Clerical duties and daily logs for clients.
- Stand in and help conduct a group meeting when staff or advisory doesn't show up.
Drive Thru Cashier
Tacobell
05.2002 - 09.2002
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Assisted customers with menu items and accurate order fulfillment.
- Developed strong communication skills while interacting with diverse clientele daily.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Used POS system to enter orders, process payments and issue receipts.
Education
General Equivalence Diploma - General Education
Job Corps
Los Angeles, CA 02.1998 - 06.2000
Associate Degree Healthcare Management - Health Care Management
Ultimate Medical Academy
Clearwater, FL 02.2024 - Current
Skills
- Receptionist : 10 Key By Touch, Xerox, Filling Alpha And Numeric, Excellent Phone Skills, Inventory, Faxing, Computer Knowledge, Typing 25-30 Wpm
- Medical: Urinalysis Test, Medical Terminology, Insurance Verification, Patient Registration, Certrix's System, Insights System
Timeline
Family Caregiver
Self-employeed
06.2025 - Current
Associate Degree Healthcare Management - Health Care Management
Ultimate Medical Academy
02.2024 - Current
Content Manager
Aztusa
10.2015 - Current
Jewelry Sales Associate
JC Penney Stores
10.2010 - 01.2011
Emergency Room Admitting Rep 1
Torrance Memorial Medical Center
04.2007 - 12.2008
Jewelry Sales Associate
JC Penney Stores
11.2005 - 04.2007
Graveyard Mentor
Substance Abuse Foundation
04.2005 - 11.2006
Drive Thru Cashier
Tacobell
05.2002 - 09.2002
General Equivalence Diploma - General Education
Job Corps
02.1998 - 06.2000
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeGig WorkFull TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementPersonal development programsWork from home optionFlexible work hoursQuote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Software
Microsoft Windows
Microsoft Excel
Adobe Photoshop
POS Systems
10 Key by touch
Languages
English
Full Professional
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