Isabel Falcon
Flagstaff,AZ
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
2025
2025
years of professional experience
Work History
Server and Bottle Service
The Porch
Gilbert, AZ
06.2021 - 08.2022
- Greeting and Communicating with customers
- Training New Hired
- Multitask during a busy times in the front of the house
- Being able to connect with all customers
Bartender/ Server
Baddies Food Joint
409 San Francisco St, Flagstaff AZ 86001
07.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Obtained cash bank and stocked service bar to prepare for operation.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared garnishes by evenly slicing and pitting fruits.
Cheerleading Instructor
Universal Cheerleading Association
- Company Overview: https://www.varsity.com/uca/
- Working in an extremely fast paced environment
- Disseminated directions from coaches to a team of kids
- Willing to work over time warming up skills
- Making a routine within thirty minutes
- Remembering over 15 items of material
- Being a team player by helping fellow staffers
- Https://www.varsity.com/uca/
Server/Bartener
Pine Canyon
1201 E John Wesley Powell Blvd, Flagstaff, AZ 8600
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Front of the house
Joe’s Real BBQ
Gilbert, AZ
05.2020 - 07.2021
- Working in an extremely fast paced environment
- Managing the line while speaking to the cooks and customers
- Willing to stay late to accomplish extra closing task
- Closing responsibilities
Education
High School Diploma -
Mesquite High School
Gilbert, AZAssociate of Business Administration - Marketing Management
Northern Arizona University
Flagstaff, AZ05-2026
Skills
- Strong organizational skills
- Patience and empathy
- Reliable and punctual
- Confident public speaking
- Effective conflict resolution
- Continuous professional development
- Team building expertise
- Adaptable teaching methods
- Cash handling
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Customer service
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Fluent bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Server/Bartener
Pine Canyon
04.2024 - Current
Bartender/ Server
Baddies Food Joint
07.2023 - Current
Server and Bottle Service
The Porch
06.2021 - 08.2022
Front of the house
Joe’s Real BBQ
05.2020 - 07.2021
Cheerleading Instructor
Universal Cheerleading Association
High School Diploma -
Mesquite High School
Associate of Business Administration - Marketing Management
Northern Arizona University