Isabel Febles

▪Greeting and scheduling patients and visitors.

▪Calling patients for appointments reminders. answering and routing calls. Making transactions, handle cash and keep paperwork organized.

▪ Appointment tracker monitoring.

▪ Creating and Retrieving new and existing medical records by gathering appropriate contents and follow federal HIPAA regulations and practice policies for the privacy and security of our patients.

▪ Escort patients to the exam room and prepare them for their visit with the physician.

▪ Daily chart prep and obtaining consult referrals.

▪ Obtaining demographic, billing, clinical and all necessary information for our patients.

▪ Exchanging necessary information with administration, physician and nursing staff.

▪ Training new hires

▪ Travel to other centers as needed.

• Performed various administrative tasks by filing, copying and faxing documents.
• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Managed and motivated employees to be productive and engaged in work.
• Prioritized attention to detail when entering physician orders into the electronic health system, minimizing potential errors and ensuring clear communication for patient care plans.
• Cross-trained existing employees to maximize team agility and performance.

• Answered incoming calls, scheduled appointments and filed medical records.
• Conducted pilot studies as part of preliminary investigations to determine feasibility and effectiveness of proposed methodologies.
• Maintained up-to-date records of research activities and results for future reference.
• Collected research data through experimentation, surveys and leading focus groups.
• Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
• Entered data, generated reports, and produced tracking documents.