Summary
Overview
Work History
Education
Skills
Timeline
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Isabel Fernandez

Waxahachie,TX

Summary

Dedicated Guest Service Associate with a strong commitment to maintaining customer satisfaction, ensuring the wellbeing of animals, and contributing to the overall success of the company. Outgoing and polite, possesses excellent communication skills to effectively educate individuals of all ages about the animals. Passionate about providing exceptional guest experiences, strives to create a welcoming and informative environment that leaves a lasting impression.

Overview

7
7
years of professional experience

Work History

Senior Guest Service Associate

Dallas Children's Aquarium
10.2022 - Current
  • Senior Guest Services Associates work in a team oriented environment to provide an exceptional visitor experience
  • Associates work in multiple point of sale stations at the Aquarium including ticket booths/ information desk/gift shop
  • This position requires significant guest interaction with a variety of audiences including families, aquarium members and school groups
  • Creating a welcoming and comfortable environment for guests all ages
  • The key goal is making sure guests have an amazing experience learning and having hands-on experience with the animals such as ambassadors, stingrays etc
  • Greet and educate guest in a professional manner; addressing any customer concerns to the Manager
  • Manage animal and guest interactions to ensure a safe and positive experience for the animals and all guest
  • Report daily facility conditions and situations to the Guest Experience Manager
  • Recommend sales opportunities to all guests, i.e., offering guests to purchase membership opportunities to the Aquarium
  • Process customer purchases to include receiving payments, managing cash drawers
  • Purchases include ticket sales, gift shop purchases, and animal feeding
  • Maintaining the security of the cash handling process
  • Adhere to all company policies and procedures; paying special attention to health and safety procedures
  • Assist aquarist team if short staff: jobs include gravel vacuuming tanks to ensure tanks are clean
  • Feed some of the animals their diet for the day
  • Help with food prep making sure all the animals have their food for that day
  • Maintaining a clean work environment when the aquarist's are busy

Shipping Department

Thriftbooks
07.2020 - 09.2021
  • Receiving department- Heavy numeric data entry inputting barcode information for each book or using a handheld scanner to scan the barcode of books to upload book information into the companies database to send to shelving
  • Shelving department- Clean, maintain and move books around to make room for incoming books
  • Scan new books into the shipping departments software to prepare for pulling
  • Shipping department- Pull between 600-1000 books per day for customer orders
  • Labeling the collected books and preparing for shipping as quickly and efficiently as possible

Kennel Technician

Metro Paws Animal Hospital
05.2019 - 11.2019
  • Cleaned and sanitized kennel areas for animals overall wellbeing
  • Cleaned and sanitized examination rooms, operating rooms, and various equipment
  • Assisted veterinarian with x-rays, fecal testing, administered vaccines, animal examinations and dental examinations
  • Cared for boarding dogs and cats, bathing, walking, prepared meals ensuring that the appropriate meal plans were followed and organized the kennels while constantly doing laundry all day

Stock Associate

Thrift Town
09.2017 - 11.2017
  • Received various items throughout the day to be analyzed and inspected for quality and effectiveness of use
  • Priced various items using company provided software and programs
  • Stocked shelves on floors and maintained efficient working areas
  • Heavy customer service interaction

Education

Cosmetology -

Aveda Institute
Dallas, TX
04.2019

Highschool Diploma -

Dallas Can Academy
Dallas, TX
06.2017

Skills

    • Self-motivated
    • Fast learner
    • Highly dependable
    • Excellent attention to detail
    • Guest experiences
      • Multitasking Abilities
      • Organizational Skills
      • Active Listening
      • Clear Communication
      • Patience and composure

Timeline

Senior Guest Service Associate

Dallas Children's Aquarium
10.2022 - Current

Shipping Department

Thriftbooks
07.2020 - 09.2021

Kennel Technician

Metro Paws Animal Hospital
05.2019 - 11.2019

Stock Associate

Thrift Town
09.2017 - 11.2017

Highschool Diploma -

Dallas Can Academy

Cosmetology -

Aveda Institute

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Isabel Fernandez