Isabel Fetterolf
Milan
Summary
Goal oriented professional with extensive experience in customer service environments, excelling in team leadership and customer satisfaction. Confidence in resolving guest complaints and optimizing seating arrangements, enhancing overall guest satisfaction. Strong communication skills as well as proficiency in strategic planning with a focus on time management.
Overview
4
4
years of professional experience
Work History
Lead Host
Texas Roadhouse
Ann Arbor
06.2024 - Current
- Led a team of hosts by delegating tasks, ensuring peak performance, and training new team members.
- Handled guest inquires and complaints in a professional manner to ensure a positive experience.
- Worked closely with management to improve host procedures and accommodate guests.
Host
Texas Roadhouse
Ann Arbor
04.2022 - 06.2024
- Worked to ensure all guest requests and accommodations were met.
- Ensured effective communication between guests, staff, and management at all times.
- Optimized table flow, providing optimal service and guest comfort.
Sales Associate
Old Navy
Ann Arbor
- Maintained organization by stocking and rearranging clothes.
- Assisted customers in all areas.
- Demonstrated exceptional customer service qualities.
Education
Bachelor of Science - Climate And Meteorology Engineering
University of Michigan
Ann Arbor, MI05-2029
High School Diploma -
Milan High School
Milan, MI03-2026
Skills
- Effective communication
- Team leadership
- Problem solving
- Customer service
- Software proficiency
- Time management
- Meeting facilitation
- Floor supervision
- Strong leadership
- Seating arrangements
- Reservation management
- Guest complaint resolution
Timeline
Lead Host
Texas Roadhouse
06.2024 - Current
Host
Texas Roadhouse
04.2022 - 06.2024
Sales Associate
Old Navy
Bachelor of Science - Climate And Meteorology Engineering
University of Michigan
High School Diploma -
Milan High School