Isabel Forrest
Maple Shade,NJ
Summary
Dedicated office assistance with 7+ years of experience in the patient care industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
Work History
OFFICE ASSISTANT
SUMMIT SURGICAL CENTER
01.2023 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Accurately inputted patient and insurance information into company's computer system using Epic EMR.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Coordinated with nursing staff to process and direct patients to appropriate departments.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected and processed co-payments and out-of-pocket charges using Epic POS.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
SURGICAL LEAD RECEPTIONIST
VORHEES SURGERY CENTER
12.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Acted as first point of contact and set appointments for prospective clients.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Screened visitors and issued badges to maintain safety and security.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
PHLEBOTOMIST
CSL PLASMA
02.2021 - 12.2021
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Monitored patients for reactions and verified sample quality.
INTERN
EDENS CORP
01.2015 - 01.2021
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Communicated with auditee staff to obtain necessary information for audits.
- Analyzed data and findings to prepare reports detailing financial information.
Education
Associate of Science - Nursing
Rowan College At Burlington County
Mount Laurel06.2024
Certified Phlebotomist Technician (cpt)
National Healthcare career Association
03.2022
PHLEBOTOMY CERTIFICATION
CLS Plasma
06.2020
High School Diploma -
Little Flower Catholic HS for Girls
06.2016
Skills
- Microsoft Excel
- Microsoft Word
- Cash Reporting
- Customer Oriented
- Punctual
- Reliable
- Microsoft PowerPoint
- Attention to Detail
- Permanent Makeup
- Team Player
- Trustworthy
- Spreadsheet Management
- Customer Service
- Clerical Support
- Data Entry
- Administrative Support
- File Maintenance
- Mail Handling
- Strong Problem Solver
- Positive Attitude
- Payment Processing
- Appointment Scheduling
- Digital File Management
- Medical Records Management
- Record Preparation
References
- Danielle Rodilosso, IT Project Manager, Virtua Health System, (856) 203-2650, drodilos@virtua.org
- Wilma Avila, Front End Lead, Save-A-Lot, (267) 977-7273, wilmaavilapnc@gmail.com
- Venessa Maldonado, Asst Customer Service Mngr, Comcast, (267) 221-4820, vmm215@live.com
Timeline
OFFICE ASSISTANT
SUMMIT SURGICAL CENTER
01.2023 - Current
SURGICAL LEAD RECEPTIONIST
VORHEES SURGERY CENTER
12.2021 - Current
PHLEBOTOMIST
CSL PLASMA
02.2021 - 12.2021
INTERN
EDENS CORP
01.2015 - 01.2021
Associate of Science - Nursing
Rowan College At Burlington County
Certified Phlebotomist Technician (cpt)
National Healthcare career Association
PHLEBOTOMY CERTIFICATION
CLS Plasma
High School Diploma -
Little Flower Catholic HS for Girls
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