Isabel Forrest
37 Ivy Court, Maple Shade
Summary
Accomplished Office Assistant at Summit Surgical Center, adept in Microsoft Office and demonstrating exceptional time management. Leveraged strong verbal communication to enhance team productivity and customer satisfaction. Proven track record of improving operational efficiency by streamlining office activities and fostering positive relationships with patients and staff. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Office Assistant
Summit Surgical Center (Virtua)
01.2023 - Current
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Knowledge in Epic Software for patients chart prepping.
- Used Epic Software to check patients in for procedure.
- Access to Epic HIM to recover important information prior to procedure.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Lead Receptionist
Vorhees Surgical Center
12.2021 - 01.2023
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Resolved customer problems and complaints.
Phlebotomist
CSL Plasma
02.2021 - 12.2021
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Organized daily work based on collection priority.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
Intern
Eden's Ticketing
01.2015 - 01.2021
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Coached employees through day-to-day work and complex problems.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Assisted staff auditors.
Education
Associate of Science - Health Care Studies
Rowan College At Burlington County
900 College Cir, Mount Laurel Township, NJ 0805412-2024
Skills
- Time management
- Positive attitude
- Verbal communication
- Understanding of medical terminology
- Microsoft powerpoint, excel, and Word
- MS outlook
- Cash reporting
- Responsible and trustworthy
- Great attention to detail
- Knowledge and appropeiate usage of Epic Software
Timeline
Office Assistant
Summit Surgical Center (Virtua)
01.2023 - Current
Lead Receptionist
Vorhees Surgical Center
12.2021 - 01.2023
Phlebotomist
CSL Plasma
02.2021 - 12.2021
Intern
Eden's Ticketing
01.2015 - 01.2021
Associate of Science - Health Care Studies
Rowan College At Burlington County
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