Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Isabel Garcia

West Liberty,IA

Summary

I am a dependable professional with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states. I am also, dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Caregiver

Village Caregiving
Coralville, Iowa
01.2022 - Current
  • I do cares and administer medication to residents in the facility on both Independent Living and Memory Care
  • I am responsible for the following :
  • -Tolieting
  • -Showers
  • -Medication Administration
  • -Changes
  • -Blood Pressure Checks
  • -Blood Sugar Checks
  • -Give Insulin
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.

Online Shopper

Walmart
Coralville, IA
03.2019 - 09.2022
  • Processed customer orders accurately and efficiently.
  • Created detailed product descriptions to help customers understand the features of each item.
  • Researched new products, services, and trends in online shopping.
  • Provided technical support for customers experiencing difficulty with their online purchases.

Front Desk

Comfort Suites
Coralvi, IA
07.2017 - 03.2019
  • Greeted visitors and provided them with information about the company.
  • Managed incoming calls, emails, and inquiries from clients regarding services and products.
  • Performed administrative tasks such as filing documents, ordering supplies, maintaining logs.
  • Coordinated meetings between visitors and staff members.
  • Processed payments using cash registers or point-of-sale systems.
  • Provided assistance to guests by giving directions to local attractions or businesses upon request.
  • Scheduled conference rooms for meetings according to availability.
  • Resolved customer issues promptly and professionally in accordance with company policies and procedures.
  • Verified identification of customers before providing services or information.

Telemarketer

Thomas Cardella
Coralville, IA
08.2015 - 07.2017
  • Identified potential customers through cold calling and database research.
  • Developed relationships with customers to increase sales opportunities.
  • Greeted customers in a friendly, professional manner on the phone.
  • Provided product information, answered questions, and offered solutions to customer inquiries.
  • Initiated outbound calls to prospective clients using scripts.
  • Maintained up-to-date knowledge of company products and services.
  • Participated in weekly team meetings to discuss performance metrics and improvement ideas.

Education

Associate of Arts - Psychology

Kirkwood Community College
Cedar Rapids, IA
08-2025

Skills

  • Mobility Assistance
  • HIPAA Compliance
  • Care Plan Adherence
  • Behavioral Management
  • Incident Reporting
  • Progress Documentation
  • ADL Assistance
  • Patient Companionship
  • Documentation
  • Basic Housekeeping
  • Strong Ethics
  • Compassionate communication
  • Dementia Care
  • Emotional Support
  • Medical office administration
  • Verbal and written communication skills
  • Daily living assistance
  • Medication Administration
  • PPE Usage
  • Scheduling
  • Data Entry
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Client Relations
  • Microsoft PowerPoint
  • Customer RMA management
  • Active Listening

Affiliations

  • CPFTA

Certification

  • Medication Aide

References

References available upon request.

Timeline

Caregiver

Village Caregiving
01.2022 - Current

Online Shopper

Walmart
03.2019 - 09.2022

Front Desk

Comfort Suites
07.2017 - 03.2019

Telemarketer

Thomas Cardella
08.2015 - 07.2017

Associate of Arts - Psychology

Kirkwood Community College

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Isabel Garcia