Isabel Garcia

Engage directly with customers to assess needs and recommend tailored Xfinity solutions, including internet, TV, mobile, home security, and voice services.

Consistently meet and exceed sales targets through strategic product demonstrations, solution-based selling, and effective objection handling.

Deliver high quality customer onboarding, ensuring clients understand their new services and how to manage them effectively.

Maintain expert-level knowledge of Xfinity's evolving products

Provide exceptional customer support, resolving service inquiries, billing issues, and technical questions in a timely and professional manner.

Participate in ongoing sales and product training to strengthen consultative selling techniques and remain current on new offerings and technologies.

Completed an intensive leadership development program focused on preparing high-performing team members for future management roles within Xfinity retail operations.

Practiced key responsibilities of an Assistant Store Manager, including driving sales performance, managing daily operations, and leading customer experience initiatives.

Coached and motivated sales associates to achieve individual and team targets while ensuring consistent adherence to company policies and brand standards.

Assisted in scheduling, floor supervision, conflict resolution, and performance evaluations to support seamless store operations.

Gained hands-on experience in inventory control, process improvement, and employee development strategies to enhance operational efficiency and team engagement.

Providing excellent customer service, addressing inquiries, and assisting with account management.

Familiarity with technology and the ability to explain technical concepts to customers.

Assisting customers with resolving issues related to their accounts and services.

Maintaining a strong understanding of Xfinity's products, services, and sales processes

Prepared and served nutritious, well balanced meals and snacks in alignment with USDA and Head Start nutritional guidelines.

Maintained strict food safety and sanitation standards, ensuring a clean, organized, and health-compliant kitchen environment.

Monitored and documented daily meal counts, inventory levels, and food service reports in compliance with program and state requirements.

Supervised and trained kitchen volunteers, ensuring safe food handling practices and efficient meal prep assistance.

Supported allergy management and special dietary needs through careful planning and coordination with teachers and caregivers