I’m a detail-oriented and adaptable professional with a strong background in administrative support, customer service, logistics, and technology. My experience spans 15+ years in insurance claims, community outreach, and fast-paced delivery operations, each requiring precision, confidentiality, and clear communication. I’m skilled in Microsoft Office and Excel, data entry, documentation, and process organization. I’ve also led teams and managed projects from planning through completion, aligning technology and workflow improvements with company goals. I bring reliability, problem-solving ability, and a steady, professional demeanor to every role. Authorized to work in the United States and open to relocation anywhere.
Hi, I’m
Isabel Garcia
Multi-Industry Support Professional
Riverside ,CA
Summary
Overview
10
years of professional experience
1
Certification
Work History
DoorDash
Independent Courier / Delivery Contractor
03.2018 - Current
Job overview
- Coordinated and organized multiple daily deliveries while maintaining accurate order records and communication logs. Used scheduling, route optimization, and reporting tools to ensure efficient and timely service. This independent work refined my time management, multitasking, and documentation skills — all of which translate seamlessly to a clerical setting. I take pride in staying organized, keeping clear records, and providing excellent customer service.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Mercury Insurance
Total Loss Specialist
06.2023 - 06.2024
Job overview
- Worked in a fast-paced claims department where accuracy, organization, and clear documentation were essential. Managed sensitive customer data, processed reports, and communicated with clients, adjusters, and vendors to move claims efficiently through completion. This role strengthened my clerical and administrative skills, including data entry, record keeping, and document verification. I learned how to stay detail-focused under pressure while maintaining professionalism and confidentiality in every case.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
Independent Community Resource, Inc.
Life Skills Coach
10.2019 - 07.2020
Job overview
- I've worked independently helping individuals and families connect with local resources, support programs, and community services. My role involved researching available aid, guiding people through application processes, and maintaining organized notes on follow-ups and referrals. I’ve developed strong communication and problem-solving skills through listening carefully to needs, tracking outcomes, and staying dependable and solution-oriented in sensitive situations.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Offered training on personal hygiene and grooming skills.
Amazon
Project Manager (Prime Now Program)
09.2015 - 04.2018
Job overview
- Coordinated daily office operations and scheduling for the Prime Now grocery fulfillment program. Oversaw documentation, order accuracy, and compliance tracking to ensure smooth delivery workflows. Maintained detailed records, reports, and audit logs while supporting cross-department communication between management and fulfillment teams. Trained and supervised over 30 team members on process documentation, reporting standards, and data entry accuracy. This role strengthened my clerical and administrative skills, particularly in organization, document control, and quality assurance.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
Education
California State University of Long BeachLong Beach, CA
Bachelor's degree from Business
06.2015
University Overview
Citrus College
12.2010
University Overview
Bonita High School
06.2010
University Overview
Skills
- Self-directed decision-making
- Workflow refinement
- Word processing
- Proficient in computer applications
- Investigation of claims
- Defensive driving techniques
- Safety compliance knowledge
- Safe van transportation
- Customer engagement
- Delivery confirmation
- Consistent accountability
- Home-based support expertise
- Behavioral health expertise
- Troubleshooting equipment malfunctions
- Problem-solving skills
- Effective time management
- Mobile technology expertise
- Proficient in Microsoft Outlook
- Comprehensive maintenance checks
- Compliance with traffic laws
- Proficient in customer interactions
- Accurate record management
- Efficient delivery driving
- Adherence to safety standards
- Animal behavior handling
- Vehicle maintenance
- Route Optimization
- GPS Navigation Systems
- Delivery driver experience
- Insurance investigations
- Clean workspace maintenance
- Power tools
- Report writing
- Writing skills
- Mobile applications
- Interpersonal skills
- Team management
- Microsoft Office
- Fraud investigation
- Technical Proficiency
- Logistics
- Chain of Custody & Documentation
- Route driving
- Computer skills
- Witness interviewing
- Problem Solving
- Problem-solving
- Caulking
- Outdoor work
- Climbing
- Preventive maintenance
- Maintaining an organized workspace
- Communication
- Computer operation
- Team Collaboration
- Professionalism
- Microsoft Excel
- Confidentiality
- SUV driving
- Attention to Detail
- Package delivery
- Sales
- Adaptability
- Traffic safety
- Package pickup and delivery
- Delivery payment collection
- Attention to confidentiality
- Handheld scanning devices
- Delivery and pickup
Certification
Driver's License
Languages
English - Fluent
Additional Information
Additional Information
- I come in as a seasoned veteran in courier and delivery operations — someone who already knows the fundamentals that usually take new hires weeks to learn. The time most companies spend training someone on reliability, organization, safety, and customer communication is time you’ll save by hiring me. I’ve already mastered those skills through years of independent courier work and logistics coordination.
- I adapt quickly to new systems, routes, and procedures, and I take pride in stepping into a role seamlessly with minimal supervision. I understand the importance of representing the company professionally, maintaining chain of custody, and keeping operations efficient and accurate. When I join your team, I’m ready to deliver results immediately — safely, reliably, and with the professionalism of someone who’s been doing this for years.
Timeline
Total Loss Specialist
Mercury Insurance
06.2023 - 06.2024
Life Skills Coach
Independent Community Resource, Inc.
10.2019 - 07.2020
Independent Courier / Delivery Contractor
DoorDash
03.2018 - Current
Project Manager (Prime Now Program)
Amazon
09.2015 - 04.2018
Citrus College
Bonita High School
California State University of Long Beach
Bachelor's degree from Business