Isabel Giller
Cumming,GA
Summary
Knowledgeable salon Assistant with great ambition and welcoming demeanor. Adept at shampooing guests, applying single process colors and performing blow dry services. Up-to-date knowledge of all latest hair trends and fashions.
Overview
3
3
years of professional experience
Work History
Hair Salon Assistant
Salon Greco European Day Spa
03.2024 - Current
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Offered exceptional service and support to walk-in and scheduled customers.
- Enhanced salon ambiance by maintaining clean and inviting workspace, leading to positive client feedback.
- Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
- Improved customer experience with prompt and courteous service, resulting in significant rise in repeat clientele.
- Provided basic hair care services such as shampooing and conditioning, enhancing overall service package offered to clients.
- Collaborated with fellow team members to maintain a cohesive work environment that fostered growth among staff members.
- Trained new assistants on salon protocols, elevating standard of service.
- Maintained salon equipment, ensuring all tools were in proper working condition for stylists.
- Increased salon revenue by upselling additional services such as conditioning treatments or product purchases during client interactions.
- Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Assisted senior stylists during hair treatments, contributing to increased customer satisfaction.
- Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Established serene and welcoming reception area, making positive first impression on clients.
Front Desk Receptionist
Salon AF
10.2023 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Completed data entry and filing to keep records updated for easy retrieval.
Sales Associate
Popshelf
01.2022 - 04.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Cashier
Hardee's
07.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Master Cosmetologist - Cosmetology
Lanier Technical College
Dawsonville, GA12-2025
High School Diploma -
Forsyth Central Highschool
Forsyth, GA05-2023
Skills
- Hair styling techniques
- Excellent customer service
- Cleanliness and sanitation
- Hair extension application
- Color application
- Workstation organization
- Styling tool proficiency
- Hair smoothing skills
- Up-selling products
- Scalp massage techniques
- Hair cutting techniques
- Waxing services
Timeline
Hair Salon Assistant
Salon Greco European Day Spa
03.2024 - Current
Front Desk Receptionist
Salon AF
10.2023 - 03.2024
Sales Associate
Popshelf
01.2022 - 04.2022
Cashier
Hardee's
07.2021 - 09.2021
Master Cosmetologist - Cosmetology
Lanier Technical College
High School Diploma -
Forsyth Central Highschool
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