Isabel Gomez
Miami,Fl
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Coordinator
The wedding experience
Miami, FL
07.2023 - Current
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Mentored new employees on procedures and policies to maximize team performance.
- Took special orders in person and over telephone, generating additional revenue every month.
- Attended and participated in industry events.
- Compiled information regarding rental equipment, décor items and other materials needed for each event.
- Responded promptly to inquiries regarding product or service issues, providing timely updates as needed.
- Promoted available products and services to customers during service, account management and order calls.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Sales Manager
LA Fitness
Miami, FL
01.2021 - 12.2022
- Created and presented monthly reports to management on sales performance.
- Supported sales team members to drive growth and development.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with others to discuss new opportunities.
- Planned and completed group projects, working smoothly with others.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Education
High School Diploma -
Miami Sunset Senior High School
Miami, FL07-2017
Skills
- Proven ability to collaborate effectively with remote teams using various communication and collaboration tools such as Slack, Microsoft Teams, and Zoom
- Strong time-management skills, demonstrated by consistently meeting deadlines and delivering high-quality work in a remote environment
- Exceptional written and verbal communication skills, essential for clear and concise remote communication with team members, clients, and stakeholders
Adept at adapting to different work environments and changing priorities, crucial for thriving in the dynamic nature of remote work - Self-driven and disciplined with the ability to work independently and maintain a high level of productivity without constant supervision
- Strong analytical and problem-solving skills to troubleshoot issues independently and find effective solutions, especially in a remote setting where immediate support may not be available
- Exceptional organizational skills, demonstrated through the efficient management of tasks, projects, and workflows in a remote work environment
- Adept at working with diverse and international teams, demonstrating cultural sensitivity and understanding the nuances of remote work across different time zones
Languages
English
Professional
Spanish
Professional
Timeline
Coordinator
The wedding experience
07.2023 - Current
Sales Manager
LA Fitness
01.2021 - 12.2022
High School Diploma -
Miami Sunset Senior High School
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