Isabel Gonzalez

• Facilitates year-round recruitment, application and enrollment of children for HS/EHS classroom vacancies and/or HS/EHS waiting lists.
• Monitors HS/EHS program attendance, conducts follow-up with children who are absent from the school, and initiates referrals to Social Services agencies when absences require assistance from available resources.
• Enables the transferring of children to another site, and participate in Early Head Start transition meetings.
• Uses planning tools to assist in identifying realistic goals and action steps for families and monitor progress toward goal achievement.

• Assessed patients to identify individual needs and created care plans to address objectives and goals as identified during evaluation.
• Coordinated counseling efforts with mental health professionals, doctors, nurses and social workers.
• Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
• Referred patients or clients to community resources or specialists.
• Gathered and researched information about community mental health needs or resources used in conjunction with therapy.
• Collected information about clients through interviews, observation or tests.
• Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
• Conducted intakes of new cases to ensure compliance with regulations.

• Developed appropriate care plans for at-risk individuals and high-risk families.
• Coordinated support services and optimized communication between healthcare workers and patients.
• Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
• Collaborated with various healthcare providers to facilitate delivery of services.
• Coordinated resources from diverse providers for intervention plans.
• Lowered costs while improving care quality by coordinating services and collaborating with dedicated healthcare team.
• Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
• Developed comprehensive client-driven case plan with short and long-term goals.
• Determined functional status, activity, acuity and self-management levels to make proper care referrals.

•Analyzed customer needs and provided best options, upselling products and services.
•Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
•Engaged customers and provided high level of service by carefully explaining details about documents.
•Received underwriting approvals after accurately completing applications for insurance coverage.
•Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
• Generated new leads and identified potential clients by using successful direct marketing strategies.
Drove client retention by increasing savings opportunities and identifying premium discounts.
• Improved office operations continually by maintaining records, tracking data and promoting internal communications.
• Exceeded team goals by partnering with staff to share and implement best practices.
• Increased data collection accuracy by recording client account information with zero discrepancies.

• Responded to client requests for technical support by phone, email and inter-office chat service.
• Installation, configuration, and administration of various hardware and software in LAN and Wan environment.
• Problem determination and resolution of incident and chronic tickets assigned to the team.
• Assist with performing day-to-day procedural activities such as recovery support.
• Installation of pc’s, printers, switches, and servers. Diagnosing and repair of all network related equipment, and performing upgrades to both software and hardware.
• Configuration and maintenance of Microsoft Servers and Active Directory.
• Support and maintain the firewall, LAN Cabling, VPN, switches, bridges, Hubs and Cisco routers. Perform firmware. Test and configure new equipment as necessary.