Isabel Gonzalez
Downey
Summary
Dynamic and results-driven Bar Manager with extensive experience at Madres Brunch, excelling in cost control and customer relationship building. Proven track record of enhancing guest experiences and optimizing workflow efficiency, while ensuring compliance with health and safety standards. Adept at training staff and implementing effective inventory management strategies.Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Restaurant Bar Manager
Madres Brunch
06.2024 - 01.2025
- Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
- Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices.
- Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
- Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
Barista Shift Supervisor
Starbucks
03.2022 - 10.2024
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Front End Cashier Assistant
Costco
10.2021 - 02.2022
- Built rapport with clientele by engaging in friendly conversation while processing transactions.
- Assisted customers with finding products, providing them with a positive shopping experience.
- Ensured accurate financial records by carefully counting cash drawer at the beginning and end of each shift.
- Promoted a safe shopping experience for all patrons by adhering to company safety protocols and reporting potential hazards promptly.
- Balanced multiple priorities simultaneously, attending to customer needs while maintaining an efficient workflow at the front end of the store.
Education
High School Diploma -
SIATech Downtown Los Angeles Independent Study
1610 Beverly Blvd 2nd Floor, Los Angeles, CA 900212-2021
Skills
- Sanitation standards
- Cost control
- Ordering supplies
- Customer relationship building
- Health and safety
- Supervisory experience
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Bar Manager
Madres Brunch
06.2024 - 01.2025
Barista Shift Supervisor
Starbucks
03.2022 - 10.2024
Front End Cashier Assistant
Costco
10.2021 - 02.2022
High School Diploma -
SIATech Downtown Los Angeles Independent Study
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