Isabel Granado
Kenosha,WI
Summary
Seasoned Lead Medical Assistant with deep knowledge in managing medical operations, coordinating patient care, and enhancing healthcare outcomes. Strong ability to supervise and train staff, coupled with skills in electronic health records management and patient education. Demonstrated success at fostering collaborative environments while maintaining high standards of safety and efficiency. Committed to improving overall patient experiences through competent leadership and quality healthcare delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervising Lead Medical Assistant
Vista Medical Center East
Waukegan, IL
05.2017 - Current
- Supervised, trained and coached team of medical assistants.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Educated patients about medications, procedures and physician's instructions.
- Evaluated lab specimens according to established protocols before sending them off for further testing.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Provided guidance and support for new employees during their orientation period.
- Assisted physicians in performing minor surgeries or procedures when needed.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Coordinated with other departments within the hospital setting to facilitate a smooth workflow throughout the facility.
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Responded to patient callbacks and phone-in prescription refill requests.
- Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks.
- Created reports related to employee productivity metrics and operational efficiencies within the department.
- Provided support during peak periods or when additional staffing was required due to absences or vacations.
- Coordinated workflow between physicians and other healthcare professionals within the practice setting.
- Developed strategies for improving efficiency in patient scheduling processes; implemented revised protocols accordingly.
- Resolved customer complaints regarding administrative or clinical services rendered by the team of medical assistants.
- Performed periodic audits of records maintained by Medical Assistants related to patient visits and encounters.
- Reviewed physician orders for accuracy prior to implementation by Medical Assistants.
- Utilized various software and tools to streamline processes and optimize performance.
Patient Care Technician
Crabtree Residential
Kenosha, WI
12.2014 - 08.2018
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Helped create a safe environment by following infection control policies.
- Administered medications and educated patients and families on correct at-home administration.
- Ensured that all medical equipment was properly maintained and sterilized.
- Provided emotional support for patients and families during difficult times.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Chiropractic Assistant
Bedogne Chiropractic Clinic
Kenosha, WI
05.2010 - 08.2013
- Scheduled appointments for patients via phone and in person.
- Ensured cleanliness of equipment used during treatments.
- Coordinated insurance verification and claims processing.
- Managed inventory of medications prescribed by doctors for patient care plans.
- Acquainted patients with therapy procedures by explaining purpose and results of exercises.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Educated patients about chiropractic care to help achieve health goals.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Assisted with marketing efforts, including social media management and event planning.
- Compiled and organized patient records, ensuring confidentiality and compliance.
Education
Associate of Science - Medical Assistant
Herzing University
Kenosha, WI04-2017
Skills
- Patient education
- Laboratory testing
- Medical documentation
- Team supervision
- Workflow optimization
- Patient scheduling
- VFC ICARE vaccine coordinatior
- Team leadership
- Employee training
- Workflow coordination
- Quality assurance
- Clinical procedures
- Multitasking Abilities
- Team management
- Leadership
- Staff scheduling
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Certification
- Registered Medical Assistant
Timeline
Supervising Lead Medical Assistant
Vista Medical Center East
05.2017 - Current
Patient Care Technician
Crabtree Residential
12.2014 - 08.2018
Chiropractic Assistant
Bedogne Chiropractic Clinic
05.2010 - 08.2013
Associate of Science - Medical Assistant
Herzing University
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