Isabel Graves
Costa Mesa,CA
Overview
26
26
years of professional experience
1
1
Certification
Work History
Mobile Home Leasing Agent
Star Management
Santa Ana, USA
02.2025 - Current
- Conducted property tours and showed units to prospective tenants.
- Processed rental applications, including background and reference checks.
- Maintained compliance with community rules and lease agreements.
- Handled service requests and coordinated timely maintenance.
- Read utility meters and managed parking control for residents.
- Ensured cleanliness and order of the park through regular inspections.
- Used Microsoft Excel and Word for administrative tasks.
- Responded to tenant concerns and resolved issues to ensure satisfaction.
- Prepared legal documents including eviction notices.
- Maintained accurate records and databases for resident files.
- Supported smooth operations by managing multiple responsibilities simultaneously.
Branch Office Administrator
Edward Jones Investments
Glendale , AZ
01.1999 - 12.2009
- Delivered operational support, client service, and document management.
- Managed office workflow and maintained compliance with financial regulations.
- Organized meetings and conferences, including scheduling of resources, venues, catering, travel arrangements and agendas.
- Managed calendar schedules for senior managers to coordinate appointments and meetings.
- Managed office supplies inventory and placed orders when necessary.
- Processed invoices, payments and other financial transactions accurately.
- Developed and implemented office policies and procedures to ensure efficient operations.
- Analyzed data from various sources to generate meaningful reports for management review.
- Prepared monthly expense reports detailing costs associated with running a branch office.
- Provided administrative support to the team including preparing documents, reports, presentations and correspondence.
- Handled customer inquiries promptly via telephone or email.
- Greeted clients warmly upon their arrival at the office and provided assistance when needed.
- Created, maintained and updated filing systems for records management in accordance with company standards.
- Adhered strictly to safety protocols when using equipment in the office environment.
- Assisted with training new employees on company policies and procedures relevant to their roles.
- Coordinated travel arrangements for staff members attending off-site meetings or events.
- Ordered office supplies as needed ensuring cost effectiveness and availability of stock items.
- Provided technical assistance related to computer hardware and software issues in the workplace.
- Organized meetings, events, conferences and travel arrangements for staff members.
- Answered customer questions, researched issues, and directed visitors to correct office personnel.
- Produced letters, meeting notes, presentations, spreadsheets and other records.
- Generated invoices, processed checks and updated accounts.
- Kept office supplies stocked and equipment in good working order.
- Maintained office supplies and equipment to support team productivity.
- Composed professional business correspondence, emails, meetings notes and other documents.
- Managed accounting functions such as invoicing customers, writing checks and reconciling accounts.
- Developed and implemented marketing plans, special promotions and customer relations events.
- Consulted with customers to resolve basic issues or direct to correct staff member.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Executed extensive variety of customer transactions according to institutional policy and procedures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Monitored front areas so that questions could be promptly addressed.
Education
High School Diploma -
Karl Liebknecht Oberschule
Germany 05-1983
Skills
- Property management
- Rental applications and lease agreements
- Customer service and support
- Conflict resolution
- Microsoft Excel
- Rental applications
- Lease agreements
- outstantandig customer service skills
Languages
German
Proficient (C2)
C2
English
Advanced (C1)
C1
Certification
- Branch Office Administrator - Edward Jones
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteReferences
References available upon request.
Timeline
Mobile Home Leasing Agent
Star Management
02.2025 - Current
Branch Office Administrator
Edward Jones Investments
01.1999 - 12.2009
High School Diploma -
Karl Liebknecht Oberschule